Dynamic Service Appointment Coordinator

Cavender Auto Family; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Paid Time Off

Maternity & Paternity Leave

Life Insurance policy

Employee discounts

Growth training

Job summary

Cavender Auto Family in Texas is seeking a talented Service BDC Associate to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and lasting relationships, you'll feel right at home here.

You'll handle a high-volume of inbound and outbound calls, proactively schedule service appointments, and maintain accurate records in a fast-paced environment while delivering exceptional

Qualifications

• Requires prior call center experience.
• Strong communication and customer-first attitude.
• Ability to multitask and stay organized in a fast-paced setting.
• Spanish language skills are a plus but not required.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Proactively schedule service appointments.
• Maintain accurate records of customer interactions in the system.
• Provide exceptional customer service with problem-solving and product knowledge.
• Follow up on missed appointments and reschedule as needed.

Skills

Call center

Customer service

Multitasking

Bilingual (EN/ES)

Microsoft Word

Excel

Outlook

Google Apps

Detail-oriented

Education

High school diploma or GED

Tools

CRM systems

Multi-line phone system

MS Office

Job description

Cavender Auto Family in Texas is seeking a talented Service BDC Associate to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and lasting relationships, you'll feel right at home here.

You'll handle a high-volume of inbound and outbound calls, proactively schedule service appointments, and maintain accurate records in a fast-paced environment while delivering exceptional