Dynamic Service Advisor Quick Lane Excellent Benefits

Bill-Talley-Ford; Mechanicsville (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with company match

FSA

Disability/Life Insurance

401(k) with company match

PTO

Paid holidays

Employee discounts

Uniforms provided

Ford D Plan pricing

Job summary

Bill Talley Ford in the Richmond area seeks a professional Service Advisor to greet customers promptly, collect vehicle information, and report symptoms clearly. You will prepare complete labor and parts estimates and coordinate vehicle progress from intake to completion.

This full-time role emphasizes accurate communication, ethical standards, and exceptional customer service. The dealership offers growth opportunities in a family-owned environment that values training and teamwork.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.

Skills

Customer service

Service advisor experience

Energetic personality

Integrity

Computer skills

Job description

Bill Talley Ford in the Richmond area seeks a professional Service Advisor to greet customers promptly, collect vehicle information, and report symptoms clearly. You will prepare complete labor and parts estimates and coordinate vehicle progress from intake to completion.

This full-time role emphasizes accurate communication, ethical standards, and exceptional customer service. The dealership offers growth opportunities in a family-owned environment that values training and teamwork.