Dynamic Service Advisor — Flexible Hours & Benefits

Russell Barnett Ford of Tullahoma; Tullahoma (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Russell Barnett Ford of Tullahoma is seeking a Service Advisor to greet customers, capture vehicle details, and recommend maintenance based on age, mileage, and history. The role emphasizes accurate estimating of labor and parts costs, and clear communication with customers.

The position supports a Ford dealership environment, with a focus on delivering exceptional customer service and ensuring accurate work orders and invoices.

Qualifications

• Experience in a service department is required (min 1 year).
• Ability to learn new technology and service procedures.
• Strong knowledge of automobiles and how to diagnose issues.
• Proven record of customer satisfaction.
• Must have basic computer skills.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Energetic personality

Integrity

Customer service

Automotive knowledge

Problem solving

Strong communication

Fast-paced environment

Computer skills

Willingness to learn

Experience in service department

Education

High school diploma or equivalent

Job description

Russell Barnett Ford of Tullahoma is seeking a Service Advisor to greet customers, capture vehicle details, and recommend maintenance based on age, mileage, and history. The role emphasizes accurate estimating of labor and parts costs, and clear communication with customers.

The position supports a Ford dealership environment, with a focus on delivering exceptional customer service and ensuring accurate work orders and invoices.