Dynamic Service Advisor - Growth, Teamwork & Benefits

Ken Garff Automotive Group; Culver City (CA); On-site; USD 89,000 - 145,000; Full time

Benefits offered by this job

Competitive compensation package and 4

401k with company match

Medical, Dental, Vision, Disability

Year-end bonus program

Employee discounts on vehicle purchase

Job summary

Culver City Toyota, a Ken Garff Automotive Dealership, is seeking a Service Advisor to greet customers, assess service needs, and provide accurate estimates in a fast-paced, customer-focused environment.

You will use the Dealer Management System, upsell services when appropriate, and coordinate with technicians. Ken Garff offers a competitive compensation package, a 401(k) with company match, comprehensive medical benefits, and bonus programs.

Qualifications

• Customer-facing service experience preferred.
• Ability to provide updates, estimates, and coordination.
• Familiarity with DMS and service processes.
• Strong communication and problem-solving skills.

Responsibilities

• Greet customers promptly and professionally.
• Listen to inquiries, identify service needs, and upsell when appropriate.
• Provide updates, estimates, and inspection results in a timely manner.
• Answer inquiries by phone and in person, ensuring satisfaction.
• Review completed work, recommendations, and collect payments.
• Utilize DMS to lookup service history, schedule appointments, and manage data.

Skills

Relationship-building

Customer service

Communication

Team player

Tools

DMS software

Job description

Culver City Toyota, a Ken Garff Automotive Dealership, is seeking a Service Advisor to greet customers, assess service needs, and provide accurate estimates in a fast-paced, customer-focused environment.

You will use the Dealer Management System, upsell services when appropriate, and coordinate with technicians. Ken Garff offers a competitive compensation package, a 401(k) with company match, comprehensive medical benefits, and bonus programs.