Service Advisor

Ken Garff Automotive Group; Iowa (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

401k with company match

Wellness Time Off

Holidays and Personal Purpose Day

Medical, Dental, Vision, Disability, A

D and Life Insurance

Flex Spending

Health Savings Account

Employee assistance program

Job summary

Ken Garff Automotive Group is seeking a Service Advisor for Big Star Dodge, a Ken Garff Automotive Dealership. You will greet customers, assess service needs, provide updates and estimates, and manage repair orders with a focus on excellent customer service.

The role requires strong communication, an analytical mindset, and teamwork to deliver precise service and foster lasting client relationships. A competitive benefits package accompanies this position.

Qualifications

• Friendly and cooperative demeanor is essential.
• Analytical and accurate in work; ability to assess service needs.

Responsibilities

• Greet customers promptly and professionally.
• Listen to inquiries, identify service needs, and suggest appropriate services.
• Provide updates, estimates and inspection results in a timely manner.
• Answer calls courteously and satisfy inquiries.
• Review completed work, present recommendations, and collect payments.
• Use Dealer Management System to access service history and schedule appointments.

Skills

Customer service

Communication skills

Relationship building

Problem solving

Team player

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Big Star Dodge, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Looking for:

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Why you’ll love working with us:

• Competitive compensation package and 401k with company match
• WellnessTime Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending,Health Savings Account, EAP, Wellness Plan,Mental Health Support, Diabetes Management Program,andParentalLeave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What you’ll do as a Service Advisor:

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

At first glance, there's nothing remarkable at Ken Garff. Our uniforms aren't flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you'll hear. Because listening isn't just something we're doing; it's part of who we are. It's how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We're just different that way.

Will you join us as a new Service Advisor? Will you throw your energy and focus behind what we're doing? Will you live our values and do things differently than you've ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.