Dynamic Service Advisor: Build Trust, Solve Needs

Ken Garff Automotive Group; Gilbert (AZ); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k with company match

Wellness time off

Medical coverage

Dental insurance

Vision insurance

AD&D and Life Insurance

Garff Giveback (year-end bonus)

Employee discounts on vehicle purchase

Descrizione del lavoro

Volkwagen of Gilbert, a Ken Garff Automotive Dealership, seeks a Service Advisor to deliver outstanding customer service and communicate effectively with guests about vehicle maintenance and repair needs.

You will greet customers, provide clear estimates, and coordinate service with technicians while maintaining strong relationships and a focus on quality care. This role supports a values-driven team in a dynamic automotive environment.

Competenze

• Excellent customer service skills.
• Ability to sell additional services when appropriate.
• Adaptability to a fast-paced environment.

Mansioni

• Greet all customers promptly and professionally.
• Provide updates, estimates, and inspection results in a timely manner.
• Answer customer telephone calls promptly, courteously, and satisfy inquiries.
• Review completed work and collect payments from customers.
• Proficient knowledge in DMS and other software to look up service history and schedule appointments.
• Review the customer satisfaction survey and ensure follow-up with customers.

Conoscenze

Friendly demeanor

Relationship building

Customer service

Attention to detail

Teamwork

Strumenti

DMS

Descrizione del lavoro

Volkwagen of Gilbert, a Ken Garff Automotive Dealership, seeks a Service Advisor to deliver outstanding customer service and communicate effectively with guests about vehicle maintenance and repair needs.

You will greet customers, provide clear estimates, and coordinate service with technicians while maintaining strong relationships and a focus on quality care. This role supports a values-driven team in a dynamic automotive environment.