Service Advisor — Customer Focus & Growth Path

Ken Garff; Gilbert (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

401k match

Wellness time off

Health insurance

Year-end bonus

Employee discounts

Job summary

Ken Garff Automotive Group in Gilbert, AZ is seeking a Service Advisor to greet customers, assess service needs, provide updates and estimates, and manage repair orders with a focus on accurate, high-quality service. You’ll work in a fast-paced environment supporting a trusted dealer network.

You will use a Dealer Management System to access service history, schedule appointments, and communicate clearly with customers, ensuring satisfaction and repeat business.

Qualifications

• Friendly and cooperative demeanor; quick to connect and build relationships with others.
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Skills

Customer service

Relationship building

Communication

Problem solving

Job description

Ken Garff Automotive Group in Gilbert, AZ is seeking a Service Advisor to greet customers, assess service needs, provide updates and estimates, and manage repair orders with a focus on accurate, high-quality service. You’ll work in a fast-paced environment supporting a trusted dealer network.

You will use a Dealer Management System to access service history, schedule appointments, and communicate clearly with customers, ensuring satisfaction and repeat business.