Dynamic Quicklane Service Advisor | Customer Care Pro

Jim Norton Ford; Broken Arrow (OK); Vor Ort; USD 30.000 - 47.000; Vollzeit

Benefits dieser Stelle

Competitive Pay

Medical

Vision

Dental

401K Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

Zusammenfassung

Jim Norton Ford in Broken Arrow, OK is seeking a Quicklane Service Advisor to greet customers, listen to needs, and schedule appointments. You will collect vehicle data, report symptoms, and prepare cost estimates for labor and parts, ensuring accurate invoicing and clear explanations to customers.

The role emphasizes a customer-focused mindset, integrity, and long-term commitment within a growing dealership group. Prior service-advisor experience and strong computer skills are valued.

Qualifikationen

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Aufgaben

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Kenntnisse

Customer satisfaction

Service advisor experience

Energetic personality

Long-term career focus

Integrity

Computer skills

Jobbeschreibung

Jim Norton Ford in Broken Arrow, OK is seeking a Quicklane Service Advisor to greet customers, listen to needs, and schedule appointments. You will collect vehicle data, report symptoms, and prepare cost estimates for labor and parts, ensuring accurate invoicing and clear explanations to customers.

The role emphasizes a customer-focused mindset, integrity, and long-term commitment within a growing dealership group. Prior service-advisor experience and strong computer skills are valued.