Dynamic NYC Home Care Scheduler & Case Liaison

Inspire Health Group; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities

Ongoing training

Job summary

Inspire Health Group seeks a reliable Home Care Coordinator to manage in-home services across New York City. You will schedule HHAs and PCAs, coordinate Medicaid/MLTC needs, and ensure Plans of Care meet physician and MLTC authorizations.

You will operate in a fast-paced, high-volume environment, maintain HIPAA compliance, and serve as liaison among clients, families, and MLTC case managers. Growth and ongoing training are available within the agency.

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• 1+ year experience in a NYC home care agency (LHCSA, CHHA, or MLTC environment strongly preferred).
• Strong knowledge of Medicaid home care services in NYC.

Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) and Personal Care Aides (PCAs) across NYC boroughs.
• Manage cases involving Medicaid and MLTC-authorized hours.
• Maintain and update Plans of Care (POC) per physician and MLTC authorization.
• Serve as liaison between clients, families, caregivers, and MLTC case managers.
• Ensure compliance with HIPAA and NYS privacy laws.
• Monitor Electronic Visit Verification (EVV) for accuracy and compliance.
• Handle call-outs, emergency coverage, and last-minute schedule changes.
• Maintain accurate documentation for audits and NYS Department of Health inspections.
• Verify caregiver credentials and track in-service training requirements.
• Address client concerns, incident reports, and service issues promptly.

Skills

Scheduling

HIPAA compliance

EVV knowledge

Multitasking

Education

High school diploma

Associate/Bachelor preferred

Tools

EVV systems

Home care software

Job description

Inspire Health Group seeks a reliable Home Care Coordinator to manage in-home services across New York City. You will schedule HHAs and PCAs, coordinate Medicaid/MLTC needs, and ensure Plans of Care meet physician and MLTC authorizations.

You will operate in a fast-paced, high-volume environment, maintain HIPAA compliance, and serve as liaison among clients, families, and MLTC case managers. Growth and ongoing training are available within the agency.