On-Site Home Health Scheduling Coordinator

Elite HHC; New York (NY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

PTO & Sick Time

Referral Program

Job summary

Elite Home Health Care in the New York metropolitan area is seeking a Coordinator to ensure the smooth coordination of home care services for patients. You will manage an assigned caseload and coordinate the placement of services between clients and caregivers using HHA eXchange, while maintaining timely, high-quality care.

You will collaborate with team members to address staffing issues, update records, and assist with on-call duties as scheduled.

Qualifications

• General experience in healthcare or a related area preferred.
• Proficient in Microsoft Office Suite, HHA Exchange, and internet navigation.
• Strong leadership and problem-solving skills.
• Excellent organizational abilities and attention to detail.
• Strong oral and written communication skills, capable of effectively communicating with employees, patients, and their families.
• Ability to define problems and goals, collect data, establish facts, take action, and address issues.
• Ability to multitask in a fast-paced environment.
• Flexible schedule to accommodate the needs of the department and patients.

Responsibilities

• Responsible for the assigned caseload, ensuring that patients receive the best possible home care services.
• Strategically coordinate placement of services between clients and caregivers using HHA eXchange.
• Maintain successful caseload management and ensure timely and appropriate care for patients.
• Attend departmental training and meetings to stay updated on policies, procedures, and best practices.
• Assist the team lead with coverage and collaborate with team members to address staffing issues.
• Discuss schedule, availability, attendance, and other important issues with department staff members openly and constructively.
• Update patient and caregiver records in HHA eXchange accurately and promptly.
• Verify caregivers' attendance daily, prioritize staffing cases for no-shows or call-outs based on patient needs.
• Receive and handle calls, emails, or faxes from contractors and clients requesting information or updates on reports; discuss patient status with nurse care managers.
• Receive complaints from caregivers about working conditions or policies and collaborate with management to resolve issues in the employee's best interests.
• Assist with on-call duties as scheduled.

Skills

Healthcare experience

Leadership

Organizational skills

Communication

Multitasking

Flexible schedule

Tools

Microsoft Office Suite

HHA Exchange

Internet navigation

Job description

Elite Home Health Care in the New York metropolitan area is seeking a Coordinator to ensure the smooth coordination of home care services for patients. You will manage an assigned caseload and coordinate the placement of services between clients and caregivers using HHA eXchange, while maintaining timely, high-quality care.

You will collaborate with team members to address staffing issues, update records, and assist with on-call duties as scheduled.