Dynamic Live Event Substitution Specialist

Victory Live; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Victory Live seeks a Substitution Purchasing Specialist to source and purchase replacement ticket inventory for fulfilled customer orders. Based at the Buckhead office in Atlanta, you will evaluate available inventory, coordinate with Operations, and ensure timely, accurate substitutions.

In this fast-paced, high-impact role you will balance customer experience, seat quality, and cost while navigating primary and secondary marketplaces to secure replacements and minimize losses.

Qualifications

• Experience in the live-event ticketing industry.
• Familiarity with major ticket marketplaces.
• Strong understanding of seating configurations and pricing.

Responsibilities

• Manage orders requiring replacement inventory from identification through resolution.
• Research inventory across primary and secondary marketplaces and identify replacement options.
• Purchase replacement inventory within established guidelines, approval thresholds, and procedures.
• Evaluate comparable seats and upgrades based on section, row, location, ticket attributes, restrictions, and event-specific considerations.
• Balance customer experience, seat quality, fulfillment risk, and replacement cost when making purchasing decisions.
• Prioritize and proactively manage orders based on event date, urgency, inventory availability, and fulfillment risk.
• Monitor changing ticket prices and inventory availability to identify cost-effective replacement options and minimize substitution losses.
• Verify ticket details before purchase and ensure purchased inventory is correctly associated with the appropriate customer order.
• Maintain accurate documentation of purchases, replacement costs, order outcomes, and other required information.
• Partner with the Manager and cross-functional Operations teams to resolve complex or high-risk orders and elevate purchases requiring exceptions or additional approval.
• Identify and elevate recurring inventory, seller, marketplace, or fulfillment issues that may require broader action.

Skills

Ticketing industry

Seating knowledge

Decision making

Attention to detail

Time management

Communication skills

Tools

Ticketmaster

AXS

SeatGeek

StubHub

Vivid Seats

Job description

Victory Live seeks a Substitution Purchasing Specialist to source and purchase replacement ticket inventory for fulfilled customer orders. Based at the Buckhead office in Atlanta, you will evaluate available inventory, coordinate with Operations, and ensure timely, accurate substitutions.

In this fast-paced, high-impact role you will balance customer experience, seat quality, and cost while navigating primary and secondary marketplaces to secure replacements and minimize losses.