Dynamic IT Service Desk Analyst (On-Site)

bionic services ltd; United States; Remote; USD 37,000 - 50,000; Full time

Benefits offered by this job

Private health care cover

Employee assistance programme

25 days annual leave

Hybrid work approach

Pension scheme

Job summary

Bionic Group is seeking a Service Desk Analyst to support ~70 in-office users in Corby and 500+ remote users across the business. This on-site role will occasionally travel to other offices, with expenses covered, as needed.

You will handle first line incidents, IT security initiatives, and asset management in a fast-paced Tech Ops environment. The ideal candidate has strong problem-solving, customer service, and familiarity with Windows 11, Microsoft 365, and Azure AD.

Qualifications

• First line support experience in a corporate environment.
• Experience with ITIL/incident management processes.

Responsibilities

• Provide first line support and proactive maintenance.
• Log incidents and requests accurately and resolve to SLA.
• Escalate issues when needed and perform root cause analysis.
• Administer user accounts and permissions.
• Support end-user devices, printers and peripherals.
• Collaborate with Technology teams on projects and service improvements.
• Assist with onboarding/offboarding and asset tracking.

Skills

First line support

SLA adherence

Problem solving

Communication

Team collaboration

Microsoft 365

Education

N/A

Tools

Windows 11

Microsoft 365

Azure AD

Intune

Salesforce

Job description

Bionic Group is seeking a Service Desk Analyst to support ~70 in-office users in Corby and 500+ remote users across the business. This on-site role will occasionally travel to other offices, with expenses covered, as needed.

You will handle first line incidents, IT security initiatives, and asset management in a fast-paced Tech Ops environment. The ideal candidate has strong problem-solving, customer service, and familiarity with Windows 11, Microsoft 365, and Azure AD.