Dynamic Guest Services Floater Coverage Across Locations

Rapport Guest Services; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

The Business Floater Guest Service Agent (GSA) at Rapport Guest Services is responsible for establishing a warm, welcoming and professional atmosphere for all clients, visitors, executives and staff at all times. This highly flexible position provides coverage across various areas of the business, including trading floor reception desks, conference centers, and other hospitality service locations.

The Business Floater must be adaptable and comfortable transitioning between assignments based on

Qualifications

• Ideal candidate will have a genuine sense of hospitality and strong reception services experience.
• Ability to quickly learn the needs and procedures of each assigned location.

Responsibilities

• Provide reception and hospitality coverage across multiple business areas, including trading floor reception desks, conference centers, client centers, lobbies and other designated locations.
• Provide support during planned time off, sick callouts, special events, peak business periods, and other coverage gaps.
• Adapt quickly to different assignments, responsibilities, service expectations, and business environments.
• Maintain flexibility with scheduled hours and work locations to support changing operational and coverage needs.
• Fulfill phone, email and in-person requests for conference space utilizing the reservation system (EMS), assisting with reservations of more complex meetings (catering, video conference, data collaboration, etc.).

Job description

The Business Floater Guest Service Agent (GSA) at Rapport Guest Services is responsible for establishing a warm, welcoming and professional atmosphere for all clients, visitors, executives and staff at all times. This highly flexible position provides coverage across various areas of the business, including trading floor reception desks, conference centers, and other hospitality service locations.

The Business Floater must be adaptable and comfortable transitioning between assignments based on