Dynamic Guest Experience & Retail Specialist

IMAX at the Center; Seattle (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid holidays

Paid sick leave

Vacation time

Tuition reimbursement

Family leave

Employee discounts

Admission tickets for friends

Charitable contributions matching

Transit/parking benefit

Job summary

IMAX at the Center is seeking a Flex Sales Team Member to operate upper lobby and theater level concessions, rotating through Plaza Entry, Theater Ushering, and Merchandise Sales to deliver a seamless guest experience.

This full-time, hourly role requires energetic customer service, the ability to handle transactions, restock inventory, and guide guests across self-serve kiosks. Benefits include medical, dental, vision, and paid time off.

Qualifications

• Strong guest service skills and a passion for hospitality.
• Ability to work in fast-paced environments.
• Comfort in handling transactions, restocking inventory, and multitasking.
• Ability to stand, walk, climb stairs, and lift up to 35 lbs.
• Availability during peak operational periods, including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver energetic, warm, and knowledgeable service reflective of company established hospitality standards.
• Assist guests with product selection, ingredient information, complimentary pairings, and retail recommendations.
• Operate point-of-sale systems efficiently and accurately, ensuring smooth transaction flow.
• Promote featured products, film-adjacent merchandise, and specialty seasonal offerings.
• Execute merchandising standards with visually appealing displays that highlight product collections.
• Restock retail items, ensuring proper placement, pricing accuracy, and brand consistency.
• Maintain retail zones in clean, organized, and inviting conditions
• Assist guests with retail browsing, answering questions
• Be familiar with daily showtimes, film themes, theater policies, and guest FAQs.
• Assist guests with cross-venue guidance, theater timing cues, and experience information.
• Collaborate with the Flex Service team to maintain optimal throughput and guest flow.

Skills

Guest service

Fast-paced work

Stocking & POS

Mobility required

Availability

Tools

POS systems

Job description

IMAX at the Center is seeking a Flex Sales Team Member to operate upper lobby and theater level concessions, rotating through Plaza Entry, Theater Ushering, and Merchandise Sales to deliver a seamless guest experience.

This full-time, hourly role requires energetic customer service, the ability to handle transactions, restock inventory, and guide guests across self-serve kiosks. Benefits include medical, dental, vision, and paid time off.