Dynamic Floating Dining Operations Manager

Conditions. Workplace Diversity, LLC.; Cambridge (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Harvard University Central Administration is seeking a Floating Assistant Manager to lead HUDS dining operations, including catering and board programs, ensuring top-tier customer service for students, faculty, and guests.

You will oversee a diverse team in a unionized environment, monitor quality assurance, and manage inventory, equipment, and daily operations while upholding university policies and safety standards.

Qualifications

• Minimum of 2 years’ relevant work experience.

Responsibilities

• Lead a team of non-exempt service staff in the overall management of a residential or retail dining operation in full compliance with all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.
• Assist with the monitoring FoodPro menu and inventory management system including, but not limited to: ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc.
• Maintain positive and professional relationships with internal and external University stakeholders. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.
• Ensure kitchen equipment (i.e.: dishwasher, ovens, refrigeration, exhaust and ventilation systems) is operational. Alerts Unit Manager of needed repairs.
• Ensure Unit’s physical plant is clean, organized and in good repair. This includes, but is not limited to: walls, ceilings, floors, storage and receiving areas, servery, kitchen space, dining rooms, etc.
• Ensure that Unit-specific sustainability goals and programs are being followed.
• Responsible to learn all aspects of retail unit including cash handling and micros. (Retail)

Skills

Team leadership

Communication

Staff management

Budgeting

Customer service

Inventory control

Compliance

Education

Bachelor's degree in Hospitality Management

Associate degree

Tools

Kronos

FoodPro

Microsoft Office

Excel

Job description

Harvard University Central Administration is seeking a Floating Assistant Manager to lead HUDS dining operations, including catering and board programs, ensuring top-tier customer service for students, faculty, and guests.

You will oversee a diverse team in a unionized environment, monitor quality assurance, and manage inventory, equipment, and daily operations while upholding university policies and safety standards.