Dynamic Dispatch & Customer Care Coordinator

Windsor America; Manchaca (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Eco Garage Door Services, part of the Windsor America family, is seeking a Customer Service & Dispatch Coordinator to be the main link between customers and field technicians in Manchaca, TX. You will answer calls, book appointments, and manage the daily technician schedule.

In this role you will make outbound calls, upsell maintenance plans, and ensure accurate records. The ideal candidate has 1+ year in customer service, strong communication, and excellent organizational skills for a

Qualifications

• 1+ year in customer service, call center, dispatching, or scheduling.
• Confident on the phone, including outbound calls.
• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Ability to multitask in a busy environment.
• Reliable transportation and ability to work on-site in Manchaca, TX.
• High school diploma or equivalent.

Responsibilities

• Turn inbound calls into booked appointments.
• Recommend repairs, maintenance plans, and installation services.
• Coordinate with technicians to keep schedules efficient and customers informed.
• Keep customer information, service notes, estimates, and records accurate.
• Resolve customer concerns and escalate when needed.
• Meet booking, sales, and customer service goals.

Skills

Customer service

Phone communication

Verbal communication

Written communication

Organization

Multitasking

Work ethic

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Eco Garage Door Services, part of the Windsor America family, is seeking a Customer Service & Dispatch Coordinator to be the main link between customers and field technicians in Manchaca, TX. You will answer calls, book appointments, and manage the daily technician schedule.

In this role you will make outbound calls, upsell maintenance plans, and ensure accurate records. The ideal candidate has 1+ year in customer service, strong communication, and excellent organizational skills for a