Dynamic Dining Server - Fast-Paced Guest Experience

PENN Entertainment, Inc.; Morgantown (WV); Hybrid; USD 17,000 - 25,000; Full time

Job summary

PENN Entertainment in Morgantown, WV is seeking a friendly restaurant server to greet guests, take orders, and deliver food and beverages with a smile. In a fast-paced dining environment you will set tables, support the service team, handle payments, and ensure guests have an exceptional experience while upholding safety and quality standards.

Requirements include being 18+, a high school diploma or GED, and 1–2 years of experience.

Qualifications

• Must be 18 years or older.
• High School Diploma or GED required.

Responsibilities

• Greet guests and acknowledge each guest promptly.
• Provide superb dining service and maintain service standards.
• Prepare tables and restaurant setups for service.
• Manage a section and assist teammates to ensure smooth operation.
• Accurately input orders and deliver food and beverages.
• Process checks and collect payments; thank guests and invite return visits.

Skills

Guest service

Communication

Cash handling

Education

High School Diploma or GED

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Greets guests and verbally acknowledges each guest promptly.
• Serves as an ambassador of an excellent guest dining experience.
• Prepares restaurant and tables for service.
• Responsible for a certain section(s) and provides superb service following the service standards.
• Shows enthusiasm towards guest and products.
• Helps follow servers; maintains a team mentality.
• Accurate computer input of orders and delivery of food, wine and beverages.
• Reconciles checks, thank guests and invites them back.
• Clears and resets tables.
• Maintains awareness of guest alcohol intake in accordance with RAMP guidelines.
• Stocks side stations throughout the shift; Performs opening/closing side work.

Requirements

• Must be 18 years of age.
• Must have High School Diploma/GED.
• Must have one to two years of experience; or equivalent combination of education and experience.
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have excellent customer service/communication skills.
• Must be able to count money and change correctly.
• Knows or is able to learn tray service.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Walking 75% of the time.
• Standing 10 % of the time.
• Bending and lifting 15% of the time.
• Lifting/moving maximum of 100 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.

• Must be able to work in various weather conditions.
• High Noise Level.