Guest Experience Server — Fast-Paced Casino Dining

Hollywood Casino Morgantown

Morgantown (PA)

On-site

USD 4,100 - 5,500

Full time

3 days ago

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Job summary

Hollywood Casino Morgantown is seeking an enthusiastic guest-facing teammate to join our restaurant team. Greets guests, takes orders, and delivers food and beverages with a focus on friendly, attentive service.

Starting pay is $3.18 per hour plus tips; must be 18+, have a High School Diploma or GED, and be available for nights, weekends, and overtime. The role emphasizes excellent customer service, teamwork, and the ability to handle money accurately.

Qualifications

Must have excellent customer service/communication skills.
Must be able to count money and make change accurately.
Knows or is able to learn tray service.
Ability to respond to common inquiries or complaints from guests.

Responsibilities

Greets guests and verbally acknowledges each guest promptly.
Serves as an ambassador of an excellent guest dining experience.
Prepares restaurant and tables for service.
Responsible for a certain section(s) and provides superb service following the service standards.
Shows enthusiasm towards guest and products.
Helps follow servers; maintains a team mentality.
Accurate computer input of orders and delivery of food, wine and beverages.
Reconciles checks, thank guests and invites them back.
Clears and resets tables.
Maintains awareness of guest alcohol intake in accordance with RAMP guidelines.
Stocks side stations throughout the shift; Performs opening/closing side work.