Dynamic Customer Service Trainer & Onboarding Coach

USA Waste and Recycling; Enfield (CT); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

USA Waste and Recycling in Enfield, CT is seeking a Customer Service Trainer to develop and deliver training programs for new and existing staff. You will facilitate onboarding, refreshers, and ongoing coaching across departments, using hands-on instruction and scenario-based learning to build knowledge and confidence.

This role partners with the Training Manager and department leaders to ensure training content is accurate, relevant, and aligned with current processes.

Qualifications

• High school diploma or equivalent.
• 2-3 years of experience in training delivery, employee development, coaching, customer service, operations, or a related field.
• Ability to train employees on company systems and procedures.
• Experience delivering classroom, one-on-one, and group training.

Responsibilities

• Facilitates new hire onboarding and training programs for employees across departments.
• Delivers reinforcement, refresher, targeted, and developmental training based on performance trends, business needs, process changes, or identified skill gaps.
• Conducts classroom, one-on-one, small-group, and hands-on training sessions to support employee development and performance improvement.
• Adapts facilitation techniques to varying learning styles, experience levels, job functions, and operational environments.
• Guides employees in applying systems, workflows, procedures, company standards, and role-specific expectations through instruction, practice, and scenario-based learning.
• Partners with department leaders and subject matter experts to ensure department-specific training is accurate, relevant, and aligned with current practices.

Skills

Facilitation

Presentation

Coaching

Communication

MS Office

Education

High school diploma or equivalent

Job description

USA Waste and Recycling in Enfield, CT is seeking a Customer Service Trainer to develop and deliver training programs for new and existing staff. You will facilitate onboarding, refreshers, and ongoing coaching across departments, using hands-on instruction and scenario-based learning to build knowledge and confidence.

This role partners with the Training Manager and department leaders to ensure training content is accurate, relevant, and aligned with current processes.