Dynamic Counter Sales & Customer Care (Full-Time)

Heritage Landscape Supply Group, Inc.; Huntsville (AL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401k match

ESOP

Paid time off

Health coverage

FSA

Life insurance

Short-term disability

Long-term disability

Additional life insurance

Job summary

Heritage Landscape Supply Group, Inc. in Huntsville, AL, is seeking a Full-Time Counter Sales/Customer role to be a key touchpoint with customers, handling accurate order entry and smooth interactions.

The role includes multitasking across sales, inventory, and logistics to meet delivery timelines. You will interact with clients by phone, email, and in person, process transactions at the sales counter, participate in cycle counts, and collaborate with warehouse and sales teams to ensure

Qualifications

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Ability to work in varied conditions, including outdoor environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment background/drug test.
• Bilingual proficiency in English and Spanish is a PLUS.
• Previous experience with irrigation or landscaping products.

Responsibilities

• Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Contribute to inventory management by participating in cycle counts.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Responsibilities include a mix of sales counter duties and various other tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.

Skills

Customer service

Sales

Order entry

Inventory management

Communication

Bilingual EN/ES (plus)

Tools

POS systems

Order entry software

Job description

Heritage Landscape Supply Group, Inc. in Huntsville, AL, is seeking a Full-Time Counter Sales/Customer role to be a key touchpoint with customers, handling accurate order entry and smooth interactions.

The role includes multitasking across sales, inventory, and logistics to meet delivery timelines. You will interact with clients by phone, email, and in person, process transactions at the sales counter, participate in cycle counts, and collaborate with warehouse and sales teams to ensure