Customer Service Associate

Heritage Landscape Supply Group, Inc.; Issaquah (WA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Competitive weekly pay

401(k) with company match

Paid time off

Medical/dental/vision insurance

Flexible spending accounts

Discretionary bonuses

Job summary

Heritage Landscape Supply Group, Inc. is hiring for a full-time Counter Sales/Customer Sales role in Issaquah. Candidates will serve as key customer touchpoints, managing transactions and providing exceptional service while maintaining inventory accuracy.

The position features a four-day workweek with occasional Saturdays in Spring and Summer. Ideal applicants have customer service experience, possess multitasking skills, and can work in both indoor and outdoor settings.

Qualifications

• Prior experience in a customer service or sales role is preferred.
• Proficiency in basic computer operations and internet navigation.
• Experience with point-of-sale systems and order entry procedures.
• Ability to work in varied conditions, including outdoor environments.
• Willingness to work overtime as needed during the peak season.
• Capability to pass a pre-employment background/drug test.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Accurately process and manage customer transactions at the sales counter.
• Participate in inventory management through cycle counts.
• Collaborate with team members to enhance service delivery and product offerings.
• Maintain an organized workspace while performing various sales counter tasks.

Skills

Customer service experience

Basic computer operations

Point-of-sale systems familiarity

Multitasking skills

Bilingual (English and Spanish)

Job description

Job Overview

Heritage Landscape Supply Group is seeking a full‑time Counter Sales/Customer Sales role that serves as a key customer touchpoint. The position requires accurate order entry, smooth customer interactions, and strong multitasking skills to process orders, maintain inventory accuracy, and coordinate logistics to support delivery timelines. The role is a four‑day workweek, including Saturday during Spring and Summer, with the option for a five‑day workweek during peak seasons.

Key Responsibilities

• Provide exceptional customer service by interacting with clients through phone, email, and in‑person consultations, maintaining a professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Contribute to inventory management by participating in cycle counts.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Perform a mix of sales counter duties and various other tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.

Minimum Qualifications

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on satisfaction, retention, and loyalty.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point‑of‑sale systems and order entry procedures.
• Ability to work in varied conditions, including outdoor environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre‑employment background/drug test.

Preferred Qualifications

• Bilingual proficiency in English and Spanish.
• Previous experience with irrigation or landscaping products.

Salary

Base salary typically falls within the range of $19.00 to $25.00 per hour. Starting wage may vary based on factors such as position, location, education, training, and/or experience.

Benefits

Competitive weekly/bi‑weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company‑paid life and short‑term disability, optional long‑term disability, additional life insurance. Overtime may be earned for hourly associates based on business needs, and associates may also be eligible for performance‑based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location

30250 SE High Point Way, Issaquah, WA 98027.

Equal Employment Opportunity

As an Equal Employment Opportunity (EEO) employer, SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to [e-mail] with the nature of your accommodation request and include the business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.