Consumer Loan Operations Senior Processing Speciali

Centra Credit Union; Columbus (OH); On-site; USD 29,000 - 39,000; Full time

Job summary

Centra Credit Union seeks a Consumer Loan Operations Senior Processing Specialist to support the Director in managing the Processing Team and ensuring efficient handling of Consumer Direct and Indirect loan products.

The role emphasizes coaching team members, coordinating with Retail and Dealer Partners, and ensuring timely loan closings and servicing. Starting wage is $24.42 per hour with comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 1–3 years of related experience in consumer lending.

Responsibilities

• Review and prepare consumer loan types for timeliness, accuracy and compliance.
• Review applications for Consumer Direct loan products to ensure all items are collected.
• Assist with mailing/payoffs for external and internal accounts.
• Fund all Consumer loan products to Centra core system.
• Assist with loan servicing activities for consumer loans.
• Provide HMDA information for Real Estate loan products.
• Disclose real estate loan terms to Members.
• Coordinate appraisal, title, and flood services for Real Estate loans.
• Collaborate with Retail and Dealer Partners on procedures and training updates.
• Support department projects and sharing Lending expertise.

Skills

Loan processing

Team leadership

Coaching

Customer service

HMDA data entry

Education

High School Diploma or GED

Job description

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.

The Consumer Loan Operations Senior Processing Specialist is responsible for assisting the Director Consumer Loan Processing with the efficient and effective management of the Consumer Loan Operation’s Processing Team. This position assists the Director Consumer Loan Processing with Team Member development, coaching, and counseling as needed, and training to ensure consistent adherence to Service Level Agreement and Centra Service Standards. This position is responsible for the processing and closing of Consumer Direct and Indirect loan products. They will work closely with our Retail Team Members and Dealer Partners in getting loans closed accurately and in a timely manner. This position is also responsible for the servicing of all Consumer loan products.

At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. The starting wage for this opportunity is $24.42 per hour. Hourly compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family.

Spanish/English interpreters may be eligible for an interpreting differential.

This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

• Reviews and prepares all Consumer loan types for timeliness, accuracy and compliance with processes, documentation, and lien perfections.
• Reviews application for Consumer Direct loan products to determine that all required items have been collected for the file.
• Supports the mailing out and/or processing payoffs for both external and internal accounts
• Funds all Consumer loan products to Centra core system
• Assists with loan servicing of all Consumer loan products and services
• Inputs accurate HMDA information for all Consumer Real Estate loan products
• Responsible for providing all Consumer real estate loan disclosures to Members
• Orders services and reviews (appraisal, title, flood) for Consumer Real Estate loan products
• Responds to requests from Team Members or identifies areas of needed education through a variety of communication tools such as email, intranet communications, training, Team meetings, etc. Maintains up-to-date working knowledge of Consumer Lending products and services.
• Collaborates and communicates with Retail Team Members regarding procedure and training updates, process improvement opportunities, quality control, loan closing or servicing needs, etc.
• Logs and reviews file for Indirect loan products to determine that all required items have been collected for the file.
• Assists in the coaching and training of Consumer Loan Processors in this area of responsibility.
• Communicates with dealer partners when items are missing from the file or when the dealer has funding questions.
• Participates in department projects or projects across Centra for Consumer Lending expertise.

EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED):

• High School Diploma or General Education Diploma (GED)
• A minimum of one year up to three years of similar or related experience, including preparatory experience.

Centra Credit Union is an Equal Opportunity Employer.

Education

Required

• High School or Equivalent or better
• Equivalent combination education & experience or better

Preferred

• 3-5 years related experience or better

Licenses & Certifications

Preferred

• NationMultistateLicensing

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.