Dynamic Claims Resolution Specialist

Roanoke Insurance Group Inc.; Schaumburg (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) match

Paid holidays

Sick time

Paid vacation

Tuition reimbursement

Short/long term disability

Paid Parental Leave

Employee Assistance Program (EAP)

Employee Wellbeing Program

Community involvement

Life insurance

Job summary

Roanoke Insurance Group Inc. is hiring a full-time Associate Claims Resolution Specialist in Schaumburg, IL.

The role involves fast-paced claims monitoring, communication with parties, and collaboration with underwriters to document and resolve claims. The position offers a base salary between $50,000 and $65,000, plus a comprehensive benefits package including health, life, and disability coverage, 401(k) match, paid holidays, and more.

Qualifications

• Ability to improvise and solve problems.
• Self-motivated to make calls and contact parties on a consistent basis.
• Organizational skills to prioritize workload independently.
• Team player who can collaborate with colleagues.
• Professional and confident communication skills.
• Proficient writing skills.
• Working knowledge of office software to complete reports, spreadsheets, and word processing.

Responsibilities

• Fast-paced environment with daily monitoring of 500+ ongoing claim files.
• Communication by phone and email with parties involved in the claims process to assist in the resolution of claims.
• Consult with management, underwriting, and sales teams regarding claims activity.
• Distribution of claims reports to communicate insurance risk.
• Analysis of regulatory laws to draft protests and petitions to reduce claims exposure.
• Develop expertise in claims handling to educate clients.
• Conduct thorough investigations of claims to determine coverage and liability.
• Develop and maintain relationships with external partners including attorneys and other industry experts.
• Remain current with industry developments, regulatory changes, and emerging trends in claims oversight.
• Participate in quality assurance and quality control initiatives to ensure high standards of claims handling.
• Analyze claims data to identify trends, patterns, and areas for improvement.
• Communicate complex claims information to non-technical stakeholders, including policyholders, agents, and brokers.
• Work closely with underwriters to ensure that claims are properly documented and supported.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Skills

Problem solving

Self-motivation

Organizational skills

Team player

Communication skills

Written communication

Office software

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Roanoke Insurance Group Inc. is hiring a full-time Associate Claims Resolution Specialist in Schaumburg, IL.

The role involves fast-paced claims monitoring, communication with parties, and collaboration with underwriters to document and resolve claims. The position offers a base salary between $50,000 and $65,000, plus a comprehensive benefits package including health, life, and disability coverage, 401(k) match, paid holidays, and more.