Dynamic Claims Adjuster - Customer-Focused

Brown & Brown, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, V

Life Insurance

Disability Insurance

401k

Employee Stock Purchase Plan

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Holidays

Employee Discounts

Job summary

Brown & Brown, Inc. in Dallas, TX is seeking a Claims Adjuster to join our growing team.

The successful candidate will handle claims from start to finish with strong customer service, investigation, and communication skills, ensuring eligibility and timely resolutions. Requirements include 1–2 years of claim handling experience (3–5 preferred), excellent written and verbal communication, proficiency with Microsoft Office and web applications, and the ability to maintain confidentiality.

Qualifications

• Minimum 1-2 years claim handling experience.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and industry standard web applications.
• Ability to maintain a high level of confidentiality.
• Preferred 3-5 years claim handling experience.
• Bilingual is a plus, not required.

Responsibilities

• Handles claims from initial contact through to conclusion.
• Thoroughly investigates claims and verifies eligibility.
• Maintains positive customer relationships and enhances organizational skills.
• Manages a high call volume with strong communication and customer service.
• Works independently and in a team environment.
• Uses critical thinking and problem-solving to resolve issues.

Skills

Written communication

Verbal communication

Confidentiality

Claim handling

Tools

Microsoft Office Suite

Industry standard web applications

Job description

Brown & Brown, Inc. in Dallas, TX is seeking a Claims Adjuster to join our growing team.

The successful candidate will handle claims from start to finish with strong customer service, investigation, and communication skills, ensuring eligibility and timely resolutions. Requirements include 1–2 years of claim handling experience (3–5 preferred), excellent written and verbal communication, proficiency with Microsoft Office and web applications, and the ability to maintain confidentiality.