Claims Adjuster

Brown & Brown, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, V

Life Insurance

Disability Insurance

401k

Employee Stock Purchase Plan

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Holidays

Employee Discounts

Job summary

Brown & Brown, Inc. in Dallas, TX is seeking a Claims Adjuster to join our growing team.

The successful candidate will handle claims from start to finish with strong customer service, investigation, and communication skills, ensuring eligibility and timely resolutions. Requirements include 1–2 years of claim handling experience (3–5 preferred), excellent written and verbal communication, proficiency with Microsoft Office and web applications, and the ability to maintain confidentiality.

Qualifications

• Minimum 1-2 years claim handling experience.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and industry standard web applications.
• Ability to maintain a high level of confidentiality.
• Preferred 3-5 years claim handling experience.
• Bilingual is a plus, not required.

Responsibilities

• Handles claims from initial contact through to conclusion.
• Thoroughly investigates claims and verifies eligibility.
• Maintains positive customer relationships and enhances organizational skills.
• Manages a high call volume with strong communication and customer service.
• Works independently and in a team environment.
• Uses critical thinking and problem-solving to resolve issues.

Skills

Written communication

Verbal communication

Confidentiality

Claim handling

Tools

Microsoft Office Suite

Industry standard web applications

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Claims Adjuster to join our growing team in Dallas, TX! The Claims Adjuster is responsible for evaluating claims from start to finish using exceptional customer service qualities.

How You Will Contribute

• Handles claims from initial contact through to conclusion.
• Thoroughly investigates claims and verifies eligibility.
• Responsible for maintaining positive customer relationships seeking to enhance organizational skills.
• Manages a high call volume with exception communication and customer service skills.
• Successfully works independently and in a team atmosphere.
• Skillfully adapts and uses critical thinking and problem-solving issues.

Skills & Experience to be Successful

• Minimum 1-2 years claim handling experience.
• Excellent have written and verbal communication skills.
• Proficient with Microsoft Office Suite and industry standard web applications.
• Ability to maintain a high level of confidentiality.
• Preferred Minimum of 3-5 years claim handling experience.
• Bilingual is a plus, not required.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

About Us

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.