Dynamic Call Center Pro — Book Free Home Consults

BCI Acrylic Inc.; Merrillville (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Advancement opportunities

Full-time and part-time opportunities

Supportive team environment

Industry-leading products and services

Job summary

NW Baths in Hobart, Indiana is seeking motivated Call Center Representatives to join our growing team. You will contact homeowners, qualify prospects, and schedule free in-home consultations for our sales team, while handling inbound calls from advertising campaigns.

You will maintain accurate customer records, deliver exceptional service, and collaborate with sales and marketing to convert leads. We offer competitive pay of $18-$25 per hour, paid training, and opportunities for advancement in a

Qualifications

• Previous customer service or call center experience preferred.
• Strong communication and interpersonal skills.
• Comfortable speaking with homeowners over the phone.
• High school diploma or equivalent preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Contact homeowners by telephone using a provided script.
• Schedule qualified appointments for free in-home consultations.
• Answer inbound calls generated through marketing campaigns and advertisements.
• Adjust presentations and conversations to meet the needs of individual homeowners.
• Handle questions, concerns, and objections professionally.
• Gather and verify homeowner information, including names, phone numbers, addresses, and project details.
• Enter appointment and customer information into company systems accurately.
• Confirm appointments set by canvassers, event staff, and marketing representatives.
• Perform quality-control follow-up calls when necessary.
• Maintain accurate lead records and daily activity reports.
• Follow up with homeowners regarding previously scheduled consultations.
• Help support the sales and marketing teams through effective communication and lead management.

Skills

Communication

Interpersonal skills

Data entry

Computer literacy

Education

High school diploma or equivalent

Job description

NW Baths in Hobart, Indiana is seeking motivated Call Center Representatives to join our growing team. You will contact homeowners, qualify prospects, and schedule free in-home consultations for our sales team, while handling inbound calls from advertising campaigns.

You will maintain accurate customer records, deliver exceptional service, and collaborate with sales and marketing to convert leads. We offer competitive pay of $18-$25 per hour, paid training, and opportunities for advancement in a