Homeowner Appointment Scheduler

BCI Acrylic Inc.; Portage (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Advancement opportunities

Supportive team environment

Full-time and part-time opportunities

Industry-leading products

Job summary

NW Baths in Hobart, Indiana is hiring a Call Center Representative to handle inbound inquiries, qualify prospects, and schedule free in-home consultations for our sales team. The role emphasizes customer service and accurate record-keeping.

Join a growing bathroom remodeling company that values employees, offers paid training, and provides advancement opportunities. This in-person position is based in Hobart, IN with competitive hourly pay.

Qualifications

• Previous customer service, call center, telemarketing, sales, or marketing experience preferred.
• Strong communication and interpersonal skills.
• Comfortable speaking with homeowners over the phone.
• Positive attitude and professional demeanor.
• Strong organizational and time-management skills.
• Basic computer proficiency and data-entry skills.
• Ability to work independently and as part of a team.
• Ability to handle objections and maintain a customer-focused approach.
• High school diploma or equivalent preferred.

Responsibilities

• Contact homeowners by telephone using a provided script
• Schedule qualified appointments for free in-home consultations
• Answer inbound calls generated through marketing campaigns and advertisements
• Adjust presentations and conversations to meet the needs of individual homeowners
• Handle questions, concerns, and objections professionally
• Gather and verify homeowner information, including names, phone numbers, addresses, and project details
• Enter appointment and customer information into company systems accurately
• Confirm appointments set by canvassers, event staff, and marketing representatives
• Perform quality-control follow-up calls when necessary
• Maintain accurate lead records and daily activity reports
• Follow up with homeowners regarding previously scheduled consultations
• Help support the sales and marketing teams through effective communication and lead management

Skills

Customer service

Call center

Communication

Data-entry

Time management

Teamwork

Education

High school diploma or equivalent

Job description

NW Baths in Hobart, Indiana is hiring a Call Center Representative to handle inbound inquiries, qualify prospects, and schedule free in-home consultations for our sales team. The role emphasizes customer service and accurate record-keeping.

Join a growing bathroom remodeling company that values employees, offers paid training, and provides advancement opportunities. This in-person position is based in Hobart, IN with competitive hourly pay.