Inbound Call Center Specialist - Home Renovation

BCI Acrylic Inc.; Crown Point (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Advancement opportunities

Supportive team environment

Full-time and part-time opportunities

Industry-leading products and services

Growth opportunities

Job summary

NW Baths in Hobart, Indiana is seeking motivated Call Center Representatives to join our in-person team. You will contact homeowners, qualify prospects, and schedule free in-home consultations for our sales team, while handling inbound calls from marketing campaigns and maintaining accurate records.

This role offers opportunities for growth, paid training, and a supportive team in a fast-growing bathroom remodeling company in the region.

Qualifications

• Previous customer service, call center, telemarketing, sales, or marketing experience preferred.
• Strong communication and interpersonal skills.
• Comfortable speaking with homeowners over the phone.
• Positive attitude and professional demeanor.
• Strong organizational and time-management skills.
• Basic computer proficiency and data-entry skills.
• Ability to work independently and as part of a team.
• Ability to handle objections and maintain a customer-focused approach.
• High school diploma or equivalent preferred.

Responsibilities

• Contact homeowners by telephone using a provided script
• Schedule qualified appointments for free in-home consultations
• Answer inbound calls generated through marketing campaigns and advertisements
• Adjust presentations and conversations to meet the needs of individual homeowners
• Handle questions, concerns, and objections professionally
• Gather and verify homeowner information, including names, phone numbers, addresses, and project details
• Enter appointment and customer information into company systems accurately
• Confirm appointments set by canvassers, event staff, and marketing representatives
• Perform quality-control follow-up calls when necessary
• Maintain accurate lead records and daily activity reports
• Follow up with homeowners regarding previously scheduled consultations
• Help support the sales and marketing teams through effective communication and lead management

Skills

Strong communication

Interpersonal skills

Phone communication

Data-entry

Time-management

Teamwork

Customer service

Objection handling

Independent work

Education

High school diploma or equivalent

Job description

NW Baths in Hobart, Indiana is seeking motivated Call Center Representatives to join our in-person team. You will contact homeowners, qualify prospects, and schedule free in-home consultations for our sales team, while handling inbound calls from marketing campaigns and maintaining accurate records.

This role offers opportunities for growth, paid training, and a supportive team in a fast-growing bathroom remodeling company in the region.