Dynamic Call Center & Booking Specialist

Frank-Gay-Services-1; Orlando (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

PTO after 90 days

Paid holidays and birthday pay

Medical, dental, and vision insurance

401(k) with match and IRA options

Paid life insurance

Ongoing training and leadership dev.

Job summary

Frank Gay Services, Orlando, FL is hiring a Call Center Representative to be on the front lines of customer interactions and to embody our core values: Service, Integrity, and Excellence.

You will handle inbound calls, schedule appointments, educate customers on membership plans, and perform outbound follow-ups. We provide thorough training and opportunities for growth, with a compensation package featuring $18 hourly pay and weekly bonuses, plus benefits.

Qualifications

• Experience in call center or customer service roles.
• Ability to handle inbound and outbound calls.
• Willingness to learn and grow within the company.

Responsibilities

• Answering inbound calls from new and existing customers.
• Scheduling service appointments accurately and efficiently.
• Demonstrating empathy and professionalism with every interaction.
• Educating customers on our services, including membership plans.
• Making outbound calls to support appointment setting and follow-up.
• Meeting performance goals around call quality, bookings, and customer satisfaction.

Skills

Clear communicator

Customer service

Fast-paced adaptation

Job description

Frank Gay Services, Orlando, FL is hiring a Call Center Representative to be on the front lines of customer interactions and to embody our core values: Service, Integrity, and Excellence.

You will handle inbound calls, schedule appointments, educate customers on membership plans, and perform outbound follow-ups. We provide thorough training and opportunities for growth, with a compensation package featuring $18 hourly pay and weekly bonuses, plus benefits.