Customer Experience Pro: Call Center & Education

Frank Gay Residential; Orlando (FL); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits

Paid Time Off

401k matching

Career Development

Job summary

Frank Gay Residential in Orlando, Florida is seeking a Customer Experience Specialist to enhance client satisfaction through excellent service. You will be part of a team responsible for managing calls, scheduling appointments, and maintaining clear communication with clients.

The ideal candidate has at least one year of call center experience and familiarity with HVAC and plumbing terminology. Join a collaborative environment with comprehensive benefits including medical, dental, and career development opportunities.

Qualifications

• Minimum 1 year of call center experience required.
• Familiarity with HVAC, plumbing, and electrical terminology.

Responsibilities

• Collaborate effectively as part of a team to achieve goals.
• Manage high volumes of inbound calls and follow-up communications.
• Schedule customer appointments accurately.

Skills

Call center experience

Team collaboration

Customer communication

Time management

Tools

Service Titan

Job description

Frank Gay Residential in Orlando, Florida is seeking a Customer Experience Specialist to enhance client satisfaction through excellent service. You will be part of a team responsible for managing calls, scheduling appointments, and maintaining clear communication with clients.

The ideal candidate has at least one year of call center experience and familiarity with HVAC and plumbing terminology. Join a collaborative environment with comprehensive benefits including medical, dental, and career development opportunities.