Dynamic Call Center Agent for Inbound & Outbound Support

Milan Institute; United States; Remote; USD 32,000 - 45,000; Full time

Job summary

Milan Institute is seeking a motivated and customer-focused Call Center Agent. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and resolve complaints while providing excellent service.

The ideal candidate will have strong communication skills and problem-solving abilities. This position requires the ability to work effectively in a fast-paced environment, ensuring high levels of customer satisfaction.

Qualifications

• Associate's Degree or equivalent required.
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls to follow up with customers.
• Resolve customer complaints efficiently and escalate complex issues.

Skills

Communication skills

Problem-solving

Customer service

Active listening

Education

Associate's Degree or equivalent

Tools

CRM software

Job description

Milan Institute is seeking a motivated and customer-focused Call Center Agent. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and resolve complaints while providing excellent service.

The ideal candidate will have strong communication skills and problem-solving abilities. This position requires the ability to work effectively in a fast-paced environment, ensuring high levels of customer satisfaction.