Dynamic Auto Service Advisor: Growth & Flexibility

Shults Ford Wheeling; Wheeling, Northern (WV, KY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off (PTO)

Birthday off with pay

Company-paid life insurance

Job summary

Shults Ford Lincoln in Wheeling, WV is seeking a customer-focused Service Advisor to join our fast-paced service team. You will be the primary point of contact between customers and our service department, ensuring a smooth and positive service experience.

We offer strong earning potential, comprehensive benefits, and career growth within our dealership network. Join a team that values customer satisfaction and professional service delivery.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Organized, detail-oriented, and professional demeanor.
• Proven ability to meet performance and customer satisfaction goals.
• Valid driver’s license with clean driving record.

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and document vehicle issues accurately
• Provide detailed repair and maintenance estimates
• Clearly explain services, timelines, and costs
• Coordinate with technicians to ensure efficient workflow
• Maintain high Service Experience Index (SEI) scores
• Manage appointment scheduling and daily workflow
• Answer inbound calls and follow up with customers
• Build long-term customer relationships and promote retention

Skills

Customer service

Communication skills

Multitasking

Organized

Professional demeanor

Job description

Shults Ford Lincoln in Wheeling, WV is seeking a customer-focused Service Advisor to join our fast-paced service team. You will be the primary point of contact between customers and our service department, ensuring a smooth and positive service experience.

We offer strong earning potential, comprehensive benefits, and career growth within our dealership network. Join a team that values customer satisfaction and professional service delivery.