Service Advisor — Flexible Scheduling & Growth Opportunities

Shults Ford Auto Group; Wheeling (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off (PTO)

Birthday off with pay

Company-paid life insurance

Job summary

Shults Ford Lincoln is actively seeking a customer-focused Service Advisor to join our high-performing, fast-paced service team. You’ll serve as the primary point of contact between customers and our service department, ensuring a smooth and positive service experience.

We offer strong earning potential and growth opportunities within our dealership network, along with a supportive team dedicated to exceptional customer experiences. A valid driver’s license is required.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Organized, detail-oriented, and professional demeanor.
• Proven ability to meet performance and customer satisfaction goals.
• Valid driver’s license with clean driving record.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and document vehicle issues accurately.
• Provide detailed repair and maintenance estimates.
• Clearly explain services, timelines, and costs.
• Coordinate with technicians to ensure efficient workflow.
• Maintain high Service Experience Index (SEI) scores.
• Manage appointment scheduling and daily workflow.
• Answer inbound calls and follow up with customers.
• Build long-term customer relationships and promote retention.

Skills

Customer service

Communication skills

Multitasking

Organized

Detail-oriented

Professional demeanor

Driver's license

Job description

Shults Ford Lincoln is actively seeking a customer-focused Service Advisor to join our high-performing, fast-paced service team. You’ll serve as the primary point of contact between customers and our service department, ensuring a smooth and positive service experience.

We offer strong earning potential and growth opportunities within our dealership network, along with a supportive team dedicated to exceptional customer experiences. A valid driver’s license is required.