Dynamic Administrative Assistant - Customer Support

Ferguson; Waterloo (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Mental health coverage

Parental leave

Job summary

Ferguson Enterprises seeks a dedicated DC Administrative Assistant to join our team, bringing proven administrative experience and a commitment to flawless customer service. You will handle calls, greet visitors, perform data entry, and support management in a fast-paced distribution center.

We value reliability and teamwork, offering equal opportunity employment, competitive benefits, and opportunities for progression within a respected Fortune 500 company.

Qualifications

• A Bachelor’s or Associate's Degree preferred, but candidates with a high school degree or equivalent experience and administrative experience will be considered
• Outstanding customer service abilities and the capacity to manage challenging customers with ease
• Proficiency in phone skills, including managing a multi-line phone system
• Ability to work well in a fast-paced environment and balance multiple tasks simultaneously
• Minimum clerical skills, including basic typing and computer proficiency
• Strong interpersonal abilities and the capacity to engage effectively with management and colleagues

Responsibilities

• Answering and transferring incoming calls pleasantly and professionally
• Directing calls to the appropriate associate or department, taking messages, or transferring to voicemail when necessary
• Greeting visitors and alerting associates when they have a visitor
• Accepting incoming deliveries and assisting with customer questions
• Assuring appropriate coverage of phones when away from the desk
• Performing data entry tasks accurately and efficiently
• Assisting in various administrative duties as requested by management

Skills

Customer service

Phone skills

Data entry

Multitasking

Interpersonal skills

Education

Bachelor's or Associate's Degree preferred

Tools

Microsoft Office

Job description

Ferguson Enterprises seeks a dedicated DC Administrative Assistant to join our team, bringing proven administrative experience and a commitment to flawless customer service. You will handle calls, greet visitors, perform data entry, and support management in a fast-paced distribution center.

We value reliability and teamwork, offering equal opportunity employment, competitive benefits, and opportunities for progression within a respected Fortune 500 company.