DC Administrative Assistant

Ferguson Enterprises, LLC; Waterloo (IA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Mental health coverage

Parental leave

Employee discounts

Job summary

Ferguson Enterprises, LLC. in the United States is seeking a dedicated DC Administrative Assistant to join our team. You will handle incoming calls, greet visitors, direct inquiries, and perform data entry while supporting management with various administrative duties.

A degree is preferred, but experience matters; strong customer service, phone skills, and multitasking are essential. Ferguson offers comprehensive benefits and a strong commitment to equal opportunity and employee wellbeing.

Qualifications

• Bachelor’s or Associate’s Degree preferred, but candidates with a high school degree or equivalent experience and administrative experience will be considered.
• Outstanding customer service abilities and capacity to handle challenging customers with ease.
• Proficiency in phone skills and managing a multi-line phone system.
• Ability to work in a fast-paced environment and balance multiple tasks.
• Basic typing and computer proficiency.

Responsibilities

• Answering and transferring incoming calls pleasantly and professionally.
• Directing calls to the appropriate associate or department, taking messages, or transferring to voicemail when necessary.
• Greeting visitors and alerting associates when they have a visitor.
• Accepting incoming deliveries and assisting with customer questions.
• Assuring appropriate coverage of phones when away from the desk.
• Performing data entry tasks accurately and efficiently.
• Assisting in various administrative duties as requested by management.

Skills

Customer service

Phone skills

Multitasking

Data entry

Interpersonal skills

Typing

Professionalism

Education

Bachelor’s or Associate’s Degree preferred

High school diploma or equivalent experience

Tools

MS Office

Multi-line phone system

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Are you looking for an outstanding opportunity to join an organization that genuinely values its employees and provides a world-class working environment? Ferguson Enterprises is seeking a dedicated DC Administrative Assistant to join our team. If you have proven experience in administrative roles and a dedication to delivering flawless customer service, we want you on our team!

Responsibilities

• Answering and transferring incoming calls pleasantly and professionally
• Directing calls to the appropriate associate or department, taking messages, or transferring to voicemail when necessary
• Greeting visitors and alerting associates when they have a visitor
• Accepting incoming deliveries and assisting with customer questions
• Assuring appropriate coverage of phones when away from the desk
• Performing data entry tasks accurately and efficiently
• Assisting in various administrative duties as requested by management

Qualifications

• A Bachelor’s or Associate's Degree is preferred, but candidates with a high school degree or equivalent experience and previous administrative experience will also be considered
• Outstanding customer service abilities and the capacity to manage challenging customers with ease
• Proficiency in phone skills, including managing a multi-line phone system
• Ability to work well in a fast-paced environment and balance multiple tasks simultaneously
• Minimum clerical skills, including basic typing and computer proficiency
• Strong interpersonal abilities and the capacity to engage effectively with management and colleagues
• We seek someone who is persistent, eager, and willing to support our team’s accomplishments.

Employer committed to equal opportunity

As an equal opportunity employer and government contractor, Ferguson Enterprises adheres to 41 CFR 60-300.5(a). This law prevents discrimination toward qualified protected Veterans. Additionally, it follows 41 CFR 60-741.5(a), which prohibits discrimination based on disability for qualified individuals. Join our team and be part of a company dedicated to excellence that appreciates the contributions of every member.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range

• - Pay Range: - $15.00 - $22.61 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• - This role is Bonus or Incentive Plan eligible.
• - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.