DX Support Engineer - Developer Experience (Remote)

United States Digital Space LLC; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Job summary

United States Digital Space LLC is seeking a Support Engineer to assist customers with technical issues. In this role, you'll troubleshoot problems related to APIs, data pipelines, and integrations while ensuring excellent customer experience.

The ideal candidate has up to 2 years of relevant support or engineering experience, familiar with tools like GitHub and Jira. Diverse benefits and a supportive work culture are key features of this position.

Qualifications

• 0–2+ years of customer-facing technical support or solutions engineering experience.
• Familiarity with tools like GitHub, Jira, Azure DevOps.
• Understanding of APIs and integrations.

Responsibilities

• Serve as the first line of support for customers using DX’s products.
• Assist with survey setup, delivery, and analysis.
• Investigate and resolve unexpected product behaviors.

Skills

Customer-facing technical support

Familiarity with engineering tools

Understanding of APIs

Troubleshooting technical concepts

Familiarity with authentication concepts

Tools

GitHub

Jira

Azure DevOps

GitLab

Job description

United States Digital Space LLC is seeking a Support Engineer to assist customers with technical issues. In this role, you'll troubleshoot problems related to APIs, data pipelines, and integrations while ensuring excellent customer experience.

The ideal candidate has up to 2 years of relevant support or engineering experience, familiar with tools like GitHub and Jira. Diverse benefits and a supportive work culture are key features of this position.