DVOP-LVER INTERVIEWER I

State of New Hampshire

New Hampshire

Hybrid

USD 27,000 - 36,000

Full time

13 hours ago

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Job summary

State of New Hampshire Employment Security seeks a DVOP-LVER Interviewer I in the Concord Local Office. The role supports unemployment services, eligibility determinations, and outreach to employers and the public.

The position offers a 37.5‑hour week with a trainee option and flexible schedule after in-office training; bilingual ability is a strong asset.

Qualifications

Education and experience must be in a field with direct service to individuals.
Valid driver's license and/or access to transportation.
Preference given to qualified service-connected disabled veterans.

Responsibilities

Interviews, classifies, and registers individuals for work and placement.
Assesses employability and refers to counselors for services.
Determines eligibility for unemployment benefits and training programs.
Enters data into automated benefit payment system and maintains claims.
Responds to inquiries via phone, email, or in person to explain program guidelines.

Skills

Customer Service

Case Management

Job Placement

Communication

Time Management

Spanish Proficiency

Education

Equivalent combination of 2.5 years education and experience

Job description

State of New Hampshire Job Posting

EMPLOYMENT SECURITY

Employment Service Bureau - Operations - Concord Local Office

45 South Fruit Street - Concord, NH

DVOP-LVER INTERVIEWER I

Position # 11283

Starting Hourly Pay Range: $19.96/hour - $26.41/hour

This position offers a Trainee Status at an hourly pay rate of $19.23; candidate must meet the minimum qualifications within one (1) year of hire date.

37.5-hour work week

Schedule

Eligible for an Alternative, Flexible or In-State Remote-Hybrid schedule upon completion of an in-office training period. This position is not fully remote.
See total compensation information at the bottom of announcement.

The State of New Hampshire, Employment Security, Employment Service Bureau - Operations has a full-time vacancy for Interviewer I (Disabled Veterans' Outreach Program-Local Veterans' Employment Services Representative Program) in the Concord Local Office.

SUMMARY

To provide programmatic expertise for a full range of unemployment insurance and employment services at New Hampshire Employment Security Local Offices. To provide assistance to unemployed and employed individuals in order to determine eligibility for unemployment compensation benefits and concurrently assist these individuals in obtaining suitable employment. To provide outreach services to employers, agencies and the general public.

MINIMUM QUALIFICATIONS

Education/Experience : Equivalent combination of 2.5 years of education and experience after completion of high school. Education and experience must be in a field associated with providing direct service to individuals.

License/Certification: Valid driver's license and/or have access to transportation.

Other Requirements:

DISABLED VETERANS’ OUTREACH PROGRAM (DVOP) – LOCAL VETERANS’ EMPLOYMENT SERVICES REPRESENTATIVE PROGRAM (LVER)

Each DVOP/LVER Interviewer I shall be a veteran with preference in such appointments given first to qualified service-connected disabled veterans; then, if no such disabled veteran is available, to qualified eligible veterans; and if no such eligible veteran is available, then to qualified eligible persons as defined by Title 38, USC Chap. 41, Section 4101 (5).
The DVOP Interviewer I will only perform the duties as prescribed by Title 38, USC, Chap. 41, Section 4103A, and the most recent program guidance issued by USDOL VETS.
The LVER Interviewer I will only perform the duties as prescribed by Title 38, USC Chap. 41, Section 4104, and the most recent program guidance issued by USDOL VETS.
The Consolidated DVOP-LVER Interviewer I shall perform only the duties prescribed by both Title 38, USC, Chap. 41, Section 4103A and Section 4104, and the most recent program guidance issued by USDOL VETS.

Trainee Option : Candidates with an equivalent combination of 1.5 years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

PREFERRED QUALIFICATIONS

Experience in positions such as Customer Service, Case Management, or Job Placement are a plus. Knowledge of employment service and job training methods are desired. Good written and oral communication skills, as well as effective time management skills, are crucial. Proficiency in both English and Spanish is considered a strong asset and may be given special consideration in the hiring process.

AFTER-HIRE REQUIREMENTS

None

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available: None

Broad Group Level Advancement Available: None

DISCLAIMERS

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.
When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

RESPONSIBILITIES

Interviews, classifies, and registers individuals for work in order to refer and place them in suitable employment or to facilitate re-employment through skills assessment and evaluation to assist job seekers in determining career goals; and determination of eligibility of job seekers for appropriate educational or training programs to meet individual vocational goals and employer labor market needs. Assesses job applicant's employability and assists in appropriate referrals to counselors for counseling services. Establishes eligibility and prepares documentation required in special federal and state programs as well as other programs in order to help applicants obtain employment. Interviews unemployment compensation claimants and completes forms necessary to establish a claim for benefits. Enters data from completed forms and interviewer responses into automated benefit payment system. Performs all functions relative to the taking and processing of initial, additional, reopen and continued claims for unemployment compensation, including but not limited to entering claims, reviewing work history and wage records, determining attachment to the labor market, charges and proper payment. Answers and responds to telephone, electronic and in person inquiries from customers to explain and interpret program guidelines and to ensure equitable delivery of services, including those customers with concerns. Conducts fact finding with all interested parties on issues of eligibility to obtain information needed to make correct decisions in order to adjudicate issues for customers on initial and continued claims involving non-separation issues, authorizing or denying the payment of unemployment compensation benefits. Processes claims for unemployment compensation benefits, when workload demands, in order to relieve a backlog in the Benefit Adjudication Unit, and to ensure the timely payment of claims, as required. Performs case management of job orders by soliciting, receiving and validating job orders from employers. Searches computerized files for qualified job seekers to match them with the job openings. Provides weekly report to staff on information received from employers on job needs. Coordinates employer services through personal visits and/or telephone contacts and develops with employers and community organizations a labor exchange between job seekers and the employing community and to inform and educate local area employers on the programs and services available through NHES. Enters applicant and employer information, including services, into the agency's computerized network in order to crossmatch applicants with employer job openings and meet federal requirements. Presents informational seminars and workshops for groups of individuals to provide information and essential job search techniques for the purpose of assisting individuals in obtaining employment. Conducts periodic interviews with claimants to assess their continued efforts to obtain work, provide guidance to those who need to improve their efforts, and identify whether any eligibility issues have arisen that might affect their continued receipt of benefits. Provides information or completes reports for programs as required for Agency, State and Federal reporting.

For further information please contact Jorge Archundia, Local Office Manager, Jorge.F.Archundia@nhes.nh.gov and 603-228-4117.

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including HMO or POS Medical and Prescription Drug Benefits.

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits: