Duty Manager PHL

Aeromexico; Philadelphia (Philadelphia County); On-site; USD 52,000 - 74,000; Full time

Job summary

Aeroméxico is seeking a seasoned professional to oversee airport operations, ensuring efficient ground handling and on-time departures while maintaining high service standards. The role requires supervising check-in, baggage handling, boarding and security compliance with a strong emphasis on safety and process discipline.

The ideal candidate will hold a Bachelor's degree in Administration or related field, possess 3 years of Ground Operations experience, and demonstrate excellent English and

Qualifications

• Bachelor's in Administration, Business or related field.
• 3 years of related work experience in Ground Operations.
• Fluent in English and Spanish; excellent verbal, written, and interpersonal skills.

Responsibilities

• Supervise check-in at counters, kiosks, boarding areas to ensure on-time departures and high service standards.
• Oversee compliance with security procedures in baggage, boarding and related processes to protect passenger safety.
• Ensure communication of procedures and training requirements to area staff and verify certifications and trainings.
• Monitor baggage allowance and handling of excess baggage at counters and boarding rooms as needed.

Skills

Team leadership

Bilingual English/Spanish

Communication skills

Customer service

Prioritization

Education

Bachelor's degree in Administration/Business/related field

Job description

*Applicants must be legally authorized to work in U.S.A to apply to the selection process.

The role is responsible for the efficiency of the airport´s operation, ensuring a service with quality and maintaining the established punctuality rates, as well as complying with the procedures and security regulations of the Company.

Responsibilities

• Supervise customer´s check-in processes at counters, kiosks, boarding rooms, immigration and customs areas, following the established operating procedures to guarantee the departure on time of flights and maintaining customer service standards.
• Supervise compliance of security standards and procedures in operational processes (baggage services, boarding, etc.) to guarantee the integrity and safety of passengers.
• Guarantee the communication and updating of procedures and guidelines on the operational processes to the personnel of the area, as well as supervising that they have the certifications and mandatory technical trainings.
• Control the compliance with the baggage allowance, including hand luggage at counter and boarding rooms to ensure the entry by collection of excess baggage when required.

Qualifications

• Bachelor´s in Administration, Business or related field.
• 3 years of related work experience, must be familiar with Ground Operations processes in airlines.
• Excellent verbal, written, and interpersonal skills (English and Spanish)
• Ability to prioritize, proven team leadership skills.
• Service-oriented.

Important: The Talent Acquisition team at Grupo Aeroméxico will properly identify themselves and will never request payments or banking information during the selection process. Please check our job openings only through official channels.