Duty Manager LAX

Aeromexico; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Aeromexico in Los Angeles is seeking an experienced Ground Operations Supervisor to oversee check-in, security, and baggage processes, ensuring on-time flight departures and high service standards.

The role requires strong leadership, bilingual English and Spanish communication, and the ability to train and coordinate staff across counters, kiosks, boarding and immigration areas.

Qualifications

• Bachelor's degree in Administration, Business or related field.
• 3 years of related work experience familiar with Ground Operations processes in airlines.
• Excellent verbal, written, and interpersonal skills in English and Spanish.
• Ability to prioritize and proven team leadership skills.
• Service-oriented.

Responsibilities

• Supervise customer check-in processes at counters, kiosks, boarding rooms, immigration and customs areas to guarantee on-time departures and maintain service standards.
• Supervise compliance of security standards and procedures in operational processes (baggage services, boarding, etc.) to guarantee passenger safety.
• Coordinate and update procedures and guidelines with area personnel and ensure certifications and mandatory trainings are maintained.
• Control baggage allowance and excess baggage handling at counters and boarding rooms as needed.

Skills

Leadership

Bilingual English/Spanish

Customer service

Education

Bachelor's in Administration, Business or related field

Job description

*Applicants must be legally authorized to work in U.S.A to apply to the selection process.

The role is responsible for the efficiency of the airport´s operation, ensuring a service with quality and maintaining the established punctuality rates, as well as complying with the procedures and security regulations of the Company.

Responsibilities

• Supervise customer´s check-in processes at counters, kiosks, boarding rooms, immigration and customs areas, following the established operating procedures to guarantee the departure on time of flights and maintaining customer service standards.
• Supervise compliance of security standards and procedures in operational processes (baggage services, boarding, etc.) to guarantee the integrity and safety of passengers.
• Guarantee the communication and updating of procedures and guidelines on the operational processes to the personnel of the area, as well as supervising that they have the certifications and mandatory technical trainings.
• Control the compliance with the baggage allowance, including hand luggage at counter and boarding rooms to ensure the entry by collection of excess baggage when required.

Qualifications

• Bachelor´s in Administration, Business or related field.
• 3 years of related work experience, must be familiar with Ground Operations processes in airlines.
• Excellent verbal, written, and interpersonal skills (English and Spanish)
• Ability to prioritize, proven team leadership skills.
• Service-oriented.

Important: The Talent Acquisition team at Grupo Aeroméxico will properly identify themselves and will never request payments or banking information during the selection process. Please check our job openings only through official channels.