Airport Duty Manager - Ground Ops & Customer Service

Aeromexico; Philadelphia (Philadelphia County); On-site; USD 52,000 - 74,000; Full time

Job summary

Aeroméxico is seeking a seasoned professional to oversee airport operations, ensuring efficient ground handling and on-time departures while maintaining high service standards. The role requires supervising check-in, baggage handling, boarding and security compliance with a strong emphasis on safety and process discipline.

The ideal candidate will hold a Bachelor's degree in Administration or related field, possess 3 years of Ground Operations experience, and demonstrate excellent English and

Qualifications

• Bachelor's in Administration, Business or related field.
• 3 years of related work experience in Ground Operations.
• Fluent in English and Spanish; excellent verbal, written, and interpersonal skills.

Responsibilities

• Supervise check-in at counters, kiosks, boarding areas to ensure on-time departures and high service standards.
• Oversee compliance with security procedures in baggage, boarding and related processes to protect passenger safety.
• Ensure communication of procedures and training requirements to area staff and verify certifications and trainings.
• Monitor baggage allowance and handling of excess baggage at counters and boarding rooms as needed.

Skills

Team leadership

Bilingual English/Spanish

Communication skills

Customer service

Prioritization

Education

Bachelor's degree in Administration/Business/related field

Job description

Aeroméxico is seeking a seasoned professional to oversee airport operations, ensuring efficient ground handling and on-time departures while maintaining high service standards. The role requires supervising check-in, baggage handling, boarding and security compliance with a strong emphasis on safety and process discipline.

The ideal candidate will hold a Bachelor's degree in Administration or related field, possess 3 years of Ground Operations experience, and demonstrate excellent English and