Duty Manager - Frontier Airlines Passenger Service

Menzies; Denver (CO); Presencial; USD 70.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans through Meritain Health

Dental plans through Delta Dental

Vision Insurance through Met Life

Paid vacation

Disability Insurance

401K Savings Plan

Employee Assistance Program

Prepaid Legal Coverage

Identity Theft Protection

Descripción de la vacante

Menzies Aviation is seeking a Duty Manager to oversee passenger service operations on a shift basis. You will ensure safety, manage resources, uphold service standards, and maintain client relations and financial performance for your shift.

Key responsibilities include coordinating resources, reporting, mentoring staff, and ensuring compliance with internal and external requirements. Experience in airport ground handling is preferred. This position is on-site in a dynamic airport environment.

Formación

• Must be 18 years of age or older.
• Must pass pre-employment drug screen.
• Must have a current valid US driver’s license.
• Ability to read, write and speak English.
• Advanced computer skills required.

Responsabilidades

• Oversee health & safety, operational and financial performance of the shift.
• Plan resource allocation for the shift.
• Liaise with customer representatives.
• Produce routine reports.
• Mentor and train employees per company standards.
• Attend mandatory training and enforce compliance.

Conocimientos

Interpersonal skills

Teamwork

Computer skills

Leadership

Educación

Bachelor's degree

Descripción del empleo

Job Category: Airport Operations

Requisition Number: DUTYM025037

• Posted : November 3, 2026
• Full-Time
• On-site
• Salary : $77,250 USD per year

Locations

Showing 1 location

Description

As a Menzies Aviation Passenger Service Duty Manager, you will be directly responsible for overseeing customer service operations on their shift. The Duty Manager will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance of their shift. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Key Responsibilities

• Full accountability to the Passenger Service Manager for Health & Safety issues, operational and financial performance of their shift
• Planning resource allocation in each business unit for their shift
• Routine liaison with customer representatives
• Liaison with internal and external customers and agencies
• Producing routine reports
• Support the development of business units with accurate and timely project work
• Ensuring compliance with all internal and external operational and administrative requirements
• Perform as a mentor to other employees
• Required to attend the mandatory training imposed by the Company and Airlines as per job role
• Provide training to employees in accordance with Company and Airline standards
• Complete investigations and report compliance to the Sr. Management Team.
• Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability.
• Duties as assigned.

Qualifications

• Must be at least 18 years of age.
• Must pass pre-employment drug screen.
• Must have current valid US driver’s license.
• Ability to proficiently read, write and speak English.
• Must have a positive, can-do, upbeat personality.
• Able to remain calm under pressure.
• Must excel in time management skills and require minimal supervision.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must be comfortable lifting 70lbs
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Management experience in the Airport Ground Handling business
• Advanced Computer Skills Required
• Previous management experience and a demonstrable track record of passenger services success
• A proven track record in managing a business unit
• Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances

Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team.
• Ability to build relationships.
• $77,250 per year
• Eligible for Station Bonuses
• Opportunities for Leadership Training Programs
• Three Health Plans through Meritain Health that offer a variety of coverage.
• Two Dental Plans through Delta Dental
• Vision Insurance Plan through Met Life Vision
• Paid Vacation
• Critical Illness Coverage Plan
• Hospital Indemnity Coverage Plan
• Voluntary Life and AD&D Insurance
• Voluntary Short-Term Disability Insurance
• Company Paid Long-Term Disability Insurance
• 401K Savings Plan
• Employee Assistance Program
• Prepaid Legal Coverage Plan
• Identity Theft Protection Plan

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily done indoors; however, the individual will also be working outdoors and near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

Education

Bachelors or better.

Required

Management experience in the Airport Ground Handling business

Preferred

Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures

Preferred

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.