Duty Manager

Hhs, Llc; Hartford (CT); On-site; USD 57,800 - 78,200; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Career development

Job summary

HHS Aviation is seeking a Duty Manager to oversee the airport appearance operations at Hartford, CT. You will lead the appearance team, ensure customer service standards are met, and manage scheduling and resources for efficient operations.

The role requires 2–5 years of management experience, FAA/OSHA knowledge, and the ability to obtain airport security clearance. A flexible schedule including nights and weekends is possible.

Qualifications

• 2 to 5 years of management experience.
• Airport operational experience.
• Knowledge of FAA and OSHA regulations.
• Must pass drug test and background check.

Responsibilities

• Oversee airport appearance operations and lead the appearances team.
• Develop and analyze employee and equipment schedules to optimize resources.
• Address and resolve customer service issues professionally.
• Recruit, hire, and train team members for high service quality.

Skills

Interpersonal skills

Communication

Customer service

Professionalism

Decision making

Proactivity

Team player

Business ethics

Organization

Tools

Microsoft Office

Job description

## Duty ManagerApplyremote type: In-Personlocations: Hartford, CTtime type: Full timeposted on: Posted Todayjob requisition id: R26\_003831**Location:**Delta Airlines BDL - AVN**Pay Rate:**Salary - Salary Plan, 68,000.00 USD Annual**Work Shift:****Job Description**Aircraft Appearance Manager Oversee the airport appearance operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Provide customer service.**Responsibilities*** Deliver effective aircraft appearance operations to our customers* Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements* Address and resolve customer service issues in a timely manner with professionalism* Create a positive and inclusive work environment to lead and motivate team members* Recruit, hire, and train new team members to deliver excellent service* Manage safety and security procedures to comply with HHS operating standardsSkills* Interpersonal Skills: Ability to interact with individuals at all levels of the organization* Communication: Effective written, spoken, and non-verbal communication as well as presentation skills* Customer Service: Service-oriented mentality with a focus on exceeding expectations* Professionalism: Maintain a positive and professional demeanor* Decision Making: Ability to quickly make sound decisions and judgments* Proactivity: Self-motivated with the ability to effectively prioritize projects and needs* Team Player: Willingness to collaborate and provide support where needed to achieve outcomes* Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings* Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environmentRequirements* 2 to 5 years of management experience* Extensive airport operational experience* Working knowledge base of budgetary and financial responsibilities* Knowledge of applicable FAA and OSHA regulations* Proven track record of safety compliance and process improvement* Must possess a valid driver’s license and Motor Vehicle Report/MVR (varies by airport)* Must pass a drug test/ background check and be able to obtain airport security clearance* Ability to work a flexible schedule that may include nights, weekends, and holidays* Computer skills including word processing, spreadsheets, email, and ordering platforms* Must be willing to relocate for promotion opportunitiesNot Required But a Big Plus* Proficiency in languages other than English, especially SpanishPhysical Requirements* Ability to stand, lift, bend, twist, push, pull, and reach for extended periods* Ability to lift up to 40 pounds in confined spaces* Willing to work outside in all weather conditions and in an environment with elevated noise levels* Must be able to work extended hours on short notice during non-routine operationsWhat We Offer* Paid time off (vacation and sick)* Medical, dental, and vision insurance* 401(k) with employer match* Employee assistance program (EAP)* Employee resource groups (ERGs)* Career development and ongoing trainingImportant to Know* Veterans and candidates with military experience are encouraged to apply.* HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.Who is HHS AviationHHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies. We are quickly expanding our presence in the Southwestern United States, and we are looking for a high-performing industry professional who is looking to take ownership of our Southwestern operations.