Duty Manager

HHS Aviation, LLC (USA); United States; On-site; USD 61,200 - 74,800; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee assistance program

Career development and training

Job summary

HHS Aviation LLC seeks an Aircraft Appearance Manager to oversee airport appearance operations at Delta Airlines BDL. Lead a team, ensure efficient schedules, and deliver outstanding customer service in a fast-paced environment.

The role requires 2–5 years of management experience, knowledge of FAA/OSHA regulations, and a commitment to safety. Relocation is encouraged for advancement opportunities; bilingual skills are a plus.

Qualifications

• 2 to 5 years of management experience
• Extensive airport operational experience
• Knowledge of FAA and OSHA regulations
• Safety compliance and process improvement
• Valid driver’s license and MVR (varies by airport)

Responsibilities

• Deliver effective aircraft appearance operations to our customers
• Develop and analyze employee and equipment schedules to use resources efficiently
• Address and resolve customer service issues promptly and professionally
• Create a positive work environment to lead and motivate team members
• Recruit, hire, and train new team members to deliver excellent service
• Manage safety and security procedures to comply with operating standards

Skills

Interpersonal

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Job description

Job Description

Location: Delta Airlines BDL - AVN Pay Rate: Salary - Salary Plan, 68,000.00 USD Annual Work Shift: Job Description Aircraft Appearance Manager

Oversee the airport appearance operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Provide customer service.

Responsibilities

• Deliver effective aircraft appearance operations to our customers
• Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
• Address and resolve customer service issues in a timely manner with professionalism
• Create a positive and inclusive work environment to lead and motivate team members
• Recruit, hire, and train new team members to deliver excellent service
• Manage safety and security procedures to comply with HHS operating standards

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2 to 5 years of management experience
• Extensive airport operational experience
• Working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Proven track record of safety compliance and process improvement
• Must possess a valid driver’s license and Motor Vehicle Report/MVR (varies by airport)
• Must pass a drug test/ background check and be able to obtain airport security clearance
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Computer skills including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities
• Not Required But a Big Plus Proficiency in languages other than English, especially Spanish

Physical Requirements

• Ability to stand, lift, bend, twist, push, pull, and reach for extended periods
• Ability to lift up to 40 pounds in confined spaces
• Willing to work outside in all weather conditions and in an environment with elevated noise levels
• Must be able to work extended hours on short notice during non-routine operations

We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee assistance program (EAP)
• Employee resource groups (ERGs)
• Career development and ongoing training

Important to Know

Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS Aviation

HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies. We are quickly expanding our presence in the Southwestern United States, and we are looking for a high-performing industry professional who is looking to take ownership of our Southwestern operations. HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

What We Do

We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S.