Dutch Wonderland Security Guard

Castlepark; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in leisure entertainment is seeking a dedicated Security Guard for Dutch Wonderland. This role is crucial for maintaining a safe and enjoyable environment for guests and staff alike. You will be responsible for enforcing park rules, conducting safety checks, and managing emergency situations with professionalism and calmness. The position offers a flexible schedule and the chance to work in a vibrant, fun-filled atmosphere that prioritizes guest satisfaction. If you have a passion for safety and customer service, this is the perfect opportunity to join a team dedicated to creating memorable experiences for families.

Benefits

Flexible schedule

Free admission to Dutch Wonderland

Cross-training opportunities

Exclusive company-sponsored events

Qualifications

• High School diploma or GED required; equivalent work experience considered.
• 1+ year of previous security or related experience highly desired.

Responsibilities

• Enforce park rules and ensure guest safety at all times.
• Conduct bag checks and monitor park assets for safety compliance.
• Manage crowd control and respond to emergencies calmly.

Skills

Customer Service Skills

Crisis Management

Communication Skills

Observation Skills

Problem Solving

Education

High School Diploma or GED

Tools

Closed Circuit Television

Electronic Card Access

Communication Devices

Job description

Dutch Wonderland Security Guard

Apply locations: Dutch Wonderland, 2249 Lincoln Hwy East, Lancaster, PA 17602, United States of America

Posted 2 Days Ago, Job Requisition ID: JR105265

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels, and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland, and a variety of other family-friendly parks and campgrounds throughout the United States.

We are currently looking for a: Dutch Wonderland Security Guard

Roles & Responsibilities:

1. Enforce all Park rules and regulations
2. Monitor Park assets with intent to ensure the safety of all our guests and employees
3. Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns; communicate any potential issues to other departments and/or leadership in a timely manner
4. Conduct bag checks to prevent prohibited items from entering the park
5. Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
6. Monitor guest safety and communicate conflicts to supervisors on duty
7. Take control of emergency and intense situations while remaining calm
8. Professionally manage crowd control during emergency situations
9. Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalate further
10. Exercise clear and concise communications with all park departments
11. Answer phone calls, providing pleasant and helpful phone contact for staff and the public
12. Assist in safety prevention efforts, including responding to all safety calls, fire alarms, and emergencies
13. Utilize electronic card access, closed circuit television, and other audio/visual monitoring systems to monitor and supervise the response to all reports of irregular conditions
14. All other duties as assigned by leadership

Education and Experience:

1. High School diploma, GED, or equivalent; Equivalent work experience will also be considered
2. 1+ year of previous security or related experience highly desired

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

1. Must be at least 18 years of age to comply with PA Child Labor Laws
2. Ability to work flexible schedule, including evenings, weekends, and holidays
3. Must have reliable transportation to and from your scheduled shift
4. Valid driver’s license and good driving record preferred
5. Ability to safely and efficiently operate motorized vehicles and equipment
6. Ability to comprehend and carry out verbal and written instructions
7. Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations
8. Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
9. Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner
10. Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
11. Ability to professionally and calmly deal with stressful and/or tense situations
12. Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations
13. Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
14. Ability to maintain certifications as required by assignment

Physical Requirements:

1. Ability to stand, walk, and remain on feet for the majority of the workday
2. Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
3. Ability to walk, stand, or run on uphill, downhill, or uneven surfaces
4. Ability to remain sedentary for extended periods of time, while using a computer/camera equipment
5. Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
6. Must have good visual acuity, night vision, and peripheral vision
7. Ability to see details of objects that are more than a few feet away

Working Conditions:

1. This role will be based in both an office setting as well as frequent exposure to all other indoor and outdoor park environments
2. Frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
3. Subject to dark environments, particularly during midnight shift
4. Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
5. Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits:

Working at Dutch Wonderland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Dutch Wonderland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

1. Flexible schedule
2. Ability to cross-train and learn unique skills across various departments
3. Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
4. Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Dutch Wonderland. Apply today!

Do not miss the chance to spark your career now!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!