Dutch Speaking Video Streaming Customer Experts - Work Remote In Greece

Mercier Consultancy Group; United States; Remote; USD 27,000 - 37,000; Full time

Benefits offered by this job

Relocation package

13th and 14th salary

Monthly performance bonus

Private health insurance

Training programs

Career in Greece

Job summary

Mercier Consultancy Group is seeking Dutch-speaking Video Streaming Customer Experts to join a premier streaming platform in Greece. You will deliver first-class support via chat, email, and phone, handling Dutch-language queries, troubleshooting playback, and guiding users through subscription options and content access.

The role requires native or fluent Dutch, strong English, and a passion for digital media.

Qualifications

• Native or fluent Dutch (spoken and written).
• Proficient in English (working language).
• Strong problem-solving abilities and a customer-centric mindset.
• Previous experience in high-volume customer service or support roles is preferred.

Responsibilities

• Provide world-class customer support via chat, email, and phone for a leading streaming platform.
• Assist users with technical troubleshooting regarding streaming quality, connectivity, and playback issues.
• Manage account inquiries, including billing, subscription tiers, and content accessibility concerns.
• Ensure high satisfaction levels by delivering empathetic and solution-oriented communication in Dutch.
• Collaborate with cross-functional teams to report recurring technical trends and improve the overall streaming user journey.
• Maintain comprehensive product knowledge to guide subscribers through the platform’s features and latest content releases.
• Adhere to security and privacy guidelines to protect user data within the streaming ecosystem.

Skills

Dutch language

Customer service

Troubleshooting

Communication

Job description

Dutch Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment and BPO services, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in the most dynamic sectors, including the fast-paced world of digital entertainment.

Job Overview

We are currently scouting for talented individuals to join our team as Dutch Speaking Video Streaming Customer Experts. This Dutch Speaking Video Streaming Customer Experts position in Greece offers a unique opportunity to provide premium support for one of the world’s most renowned streaming platforms, ensuring that subscribers enjoy a seamless and immersive viewing experience.

Key Responsibilities

• Provide world-class customer support via chat, email, and phone for a leading streaming platform.

• Assist users with technical troubleshooting regarding streaming quality, connectivity, and playback issues.

• Manage account inquiries, including billing, subscription tiers, and content accessibility concerns.

• Ensure high satisfaction levels by delivering empathetic and solution-oriented communication in Dutch.

• Collaborate with cross-functional teams to report recurring technical trends and improve the overall streaming user journey.

• Maintain comprehensive product knowledge to guide subscribers through the platform’s features and latest content releases.

• Adhere to security and privacy guidelines to protect user data within the streaming ecosystem.

• Native or fluent Dutch (spoken and written).

• Proficient in English (working language).

• Valid EU passport (mandatory).

• A deep passion for the streaming industry and digital media.

• Strong problem-solving abilities and a customer-centric mindset.

• Previous experience in high-volume customer service or support roles is preferred.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus for achieving quality and productivity goals.
• Fully Paid Relocation Package (flight tickets, airport transfer, and initial hotel accommodation).
• Comprehensive professional training programs to excel in our Dutch-speaking jobs.
• Full Private Health Insurance and extensive employee benefits.
• The opportunity to build a career in one of the most exciting, sun-drenched locations in Europe.

Life in Greece

Embrace a vibrant new chapter by securing one of the most sought-after Dutch-speaking jobs in Greece. Known for its world-famous Mediterranean climate, Greece offers a stunning blend of ancient history, breathtaking islands, and a modern urban culture that thrives year-round. Choosing this Dutch Speaking Video Streaming Customer Experts position in Greece means waking up to sunshine and enjoying an unparalleled work-life balance.

Beyond the career growth, living in Greece provides an affordable and high quality of life. From the culinary delights of authentic Mediterranean cuisine to the welcoming nature of the local community, you will find that Greece is the perfect backdrop for your next professional adventure. We provide full relocation support to ensure your transition to working in Greece is smooth, stress-free, and successful.