Dutch-Speaking Tier 1 Support Specialist — Fast-Paced Helpdesk

Employers from Greece; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a Dutch-speaking Tier 1 Support Agent to assist Dutch-speaking clients and resolve inquiries efficiently. You will be the first point of contact, handling inquiries via phone, email, and chat while providing empathetic support.

The role emphasizes customer service excellence, basic troubleshooting, and clear communication. A relocation package is offered along with training and health benefits where applicable.

Qualifications

• Fluency in Dutch and English with strong written and verbal skills.
• Prior customer service or support experience preferred.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Handle incoming inquiries from Dutch-speaking clients via phone, email, and chat.
• Troubleshoot basic issues and escalate as needed.
• Provide clear information on products, services, and policies.
• Document interactions in the support management system.
• Help customers understand features and offer tips.
• Collaborate with the team to maintain service excellence.
• Stay informed on offerings and service updates.

Skills

Dutch language

English language

Customer service

Problem solving

Ticketing systems

CRM tools

Multitasking

Tools

Ticketing systems

CRM tools

Job description

Patrique Mercier Recruitment FR is seeking a Dutch-speaking Tier 1 Support Agent to assist Dutch-speaking clients and resolve inquiries efficiently. You will be the first point of contact, handling inquiries via phone, email, and chat while providing empathetic support.

The role emphasizes customer service excellence, basic troubleshooting, and clear communication. A relocation package is offered along with training and health benefits where applicable.