Dutch-Speaking Tech Support Advisor | Relocation Covered

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package ( Flight

Airport transfer and hotel

Health Insurance

Private Health Insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking Technical Support Advisor to join its customer service team in the United States. You will handle inquiries via phone, email, and chat, troubleshoot issues, and guide customers on product usage with a focus on accuracy and empathy.

Fluency in Dutch and English is required, with prior tech support or customer service experience preferred. The role offers extensive training, relocation support, and health insurance as part of a

Qualifications

• Fluency in Dutch and English required.
• Previous experience in technical support or customer service desirable.
• Strong technical aptitude with troubleshooting skills.
• Excellent attention to detail and analytical problem-solving abilities.

Responsibilities

• Provide high-quality technical support to Dutch-speaking customers through phone, email, and chat channels.
• Identify, troubleshoot, and resolve technical issues to ensure customer satisfaction.
• Educate customers on product features and best practices for optimal usage.
• Accurately document customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to address and escalate complex issues.
• Follow up with customers to ensure satisfaction with the solutions provided.
• Stay informed on product changes and industry developments to enhance support quality.

Skills

Dutch language

English language

Technical troubleshooting

CRM experience

Remote support tools

Tools

CRM systems

Remote support tools

Job description

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking Technical Support Advisor to join its customer service team in the United States. You will handle inquiries via phone, email, and chat, troubleshoot issues, and guide customers on product usage with a focus on accuracy and empathy.

Fluency in Dutch and English is required, with prior tech support or customer service experience preferred. The role offers extensive training, relocation support, and health insurance as part of a