Dutch-Speaking Remote Customer Care Specialist

Finom; Town of Poland (NY); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

100% remote

Competitive salary

15% monthly bonus

Stock options program

Cyprus flats access

FinTech environment growth

Job summary

Finom is seeking a Customer Care Specialist to deliver exceptional service over phone, chat and email, turning frustration into trust and advocates for Finom. You will support customers remotely, handling high-impact issues with empathy and ownership.

Key traits include Dutch fluency, minimal 6 months in customer care, and a proactive, resilient mindset. The role offers a 100% remote setup, competitive pay, a 15% monthly bonus, stock options, and international flexibility across Europe.

Qualifications

• Native or fluent speaker in Dutch (written and spoken).
• A minimum of 6 months of customer care service experience—any industry.
• Strong communication skills with emotional intelligence to handle high-impact situations.
• Genuine empathy and desire to help people.
• Resilience and composure when dealing with complaints or difficult conversations.
• Proactive mindset with strong follow-through; do what you say you will do.
• Comfort working in a fast-paced scale-up environment and adaptable to change.
• Strong problem-solving skills with ownership.

Responsibilities

• Deliver a standout customer experience across phone, chat, and email.
• Build genuine rapport with customers, especially in challenging situations.
• Actively listen to understand customer needs and root causes of issues.
• Communicate clearly, confidently, and empathetically.
• Take ownership of issues and drive quick resolutions.
• Proactively follow up with customers and keep commitments.
• Turn dissatisfied customers into loyal advocates through outstanding service.
• Collaborate with internal teams to escalate and resolve complex issues.
• Accurately document customer interactions and outcomes in internal systems.
• Share insights to contribute to continuous improvement.

Skills

Dutch language

Customer care experience

Emotional intelligence

Empathy

Communication skills

Resilience

Agile/adaptable

Problem solving

Job description

Finom is seeking a Customer Care Specialist to deliver exceptional service over phone, chat and email, turning frustration into trust and advocates for Finom. You will support customers remotely, handling high-impact issues with empathy and ownership.

Key traits include Dutch fluency, minimal 6 months in customer care, and a proactive, resilient mindset. The role offers a 100% remote setup, competitive pay, a 15% monthly bonus, stock options, and international flexibility across Europe.