Remote FinTech Customer Care Specialist (EU)

Finom; United States; Remoto; USD 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% remote work

€24,000 base salary

Up to 15% monthly bonus

Stock options

Work & Swim Cyprus program

Descrizione del lavoro

Finom is seeking a Customer Care Specialist to deliver a standout, memorable customer experience across phone, chat and email. You will turn moments of frustration into trust and build advocates for Finom by taking ownership and showing genuine empathy.

This role is 100% remote within Europe, with a base salary up to €24,000 per year and a monthly bonus of up to 15%. Finom also offers stock options, a Work & Swim program in Cyprus, and a fast-paced FinTech environment.

Competenze

• Native or fluent in Dutch or German (written and spoken).
• At least 6 months of customer care experience in any industry.
• Strong communication with high emotional intelligence and empathy.
• Resilience and composure for difficult conversations.

Mansioni

• Deliver a wow customer experience across phone, chat, and email.
• Build genuine rapport with customers, especially in sensitive situations.
• Actively listen to understand needs and root causes.
• Explain situations clearly, confidently, and empathetically.
• Take full ownership and drive rapid resolution of issues.
• Proactively follow up and keep commitments to resolve all concerns.
• Turn dissatisfied customers into loyal advocates through service and accountability.
• Collaborate with internal teams to track and resolve complex issues.
• Document customer interactions and outcomes accurately in internal systems.
• Share feedback to contribute to continuous improvement.

Conoscenze

Dutch

German

Descrizione del lavoro

Finom is seeking a Customer Care Specialist to deliver a standout, memorable customer experience across phone, chat and email. You will turn moments of frustration into trust and build advocates for Finom by taking ownership and showing genuine empathy.

This role is 100% remote within Europe, with a base salary up to €24,000 per year and a monthly bonus of up to 15%. Finom also offers stock options, a Work & Swim program in Cyprus, and a fast-paced FinTech environment.