Dutch Speaking - Inbound Client Advisor For Eneco- Work Remote In Greece

Mercier Consultancy Group; United States; À distance; USD 23 000 - 35 000; Plein temps

Avantages offerts par ce poste

Health insurance

Fully paid training on energy sector

Two extra salaries (13th & 14th)

Monthly performance bonus

Fully remote in Greece

Résumé du poste

Mercier Consultancy Group is seeking a Dutch-speaking inbound Client Advisor (Electricity Producer & Supplier) to join its remote team in Greece. You will guide Dutch-speaking customers on energy contracts, billing, and sustainable energy solutions, leveraging strong customer service skills and CRM proficiency.

This role supports a major energy provider and offers a fully remote workflow across Greece. Ideal candidates will be fluent in Dutch, have customer service experience in energy or

Qualifications

• Dutch native or fluent in speaking and writing.
• Experience in customer service, preferably in energy/utilities.
• Strong digital literacy and ability to thrive in a remote work environment.
• Valid EU passport or Greece work permit is mandatory.
• Willingness to work in the growing field of Dutch-speaking roles in Greece.

Responsabilités

• Serve as the primary contact for Dutch-speaking clients regarding energy supply contracts.
• Advise on energy efficiency, consumption patterns, and billing inquiries.
• Handle inbound inquiries via phone, email, and chat with professionalism.
• Process contract renewals and modifications for a leading electricity producer and supplier.
• Troubleshoot technical or administrative issues related to energy services.
• Identify and upsell sustainable energy products and services to clients.
• Maintain accurate CRM records to ensure high-quality service.

Connaissances

Dutch fluency

Customer service

Remote work

CRM systems

Energy sector knowledge

Problem solving

Outils

CRM software

Description du poste

Dutch Speaking - Inbound Client Advisor (Electricity Producer & Supplier)

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European BPO staffing, we specialize in high-impact career placements, offering exclusive access to the most sought-after Dutch-speaking jobs across the continent.

Job Overview

We are currently seeking a dynamic professional for the Dutch Speaking - Inbound Client Advisor (Electricity Producer & Supplier) position in Greece. This remote role offers an exceptional opportunity to represent a major player in the energy sector, providing expert guidance to customers regarding their electricity consumption, billing, and sustainable energy solutions while enjoying a flexible work-from-home lifestyle among the many professional jobs in Greece.

Key Responsibilities

• Act as the primary point of contact for Dutch-speaking clients regarding their energy supply contracts.

• Provide expert advisory services on energy efficiency, consumption patterns, and billing inquiries within the electricity sector.

• Manage inbound communication via phone, email, and chat with professionalism and empathy.

• Process customer contract renewals and modifications for a leading electricity producer and supplier.

• Troubleshoot technical or administrative issues related to energy service delivery.

• Identify and upsell sustainable energy products and value-added services that align with client needs.

• Maintain accurate records in the CRM system to ensure high-quality service standards.

• Native or fluent Dutch (spoken and written).

• Valid EU passport or work permit for Greece (mandatory).

• Previous experience in customer service, preferably within the energy or utility industry.

• Strong digital literacy and ability to thrive in a remote work environment.

• Exceptional problem-solving skills with a focus on client retention.

• Willingness to contribute to the growing sector of Dutch-speaking jobs in Greece.

What We Offer

• Competitive Monthly Salary.
• Two extra full salaries per year (13th and 14th salary bonus).
• Monthly Performance Bonus linked to service quality.
• Fully Paid Training on energy sector products and systems.
• Comprehensive Health Insurance coverage.
• Fully remote working arrangement anywhere in Greece.
• And Much More: Career progression opportunities and a global team culture.

Life in Greece

Embarking on a career in Greece offers an unparalleled quality of life, defined by its Mediterranean climate, ancient history, and vibrant modern culture. When you secure one of our Dutch-speaking jobs in Greece, you gain the freedom to enjoy sun-drenched coastal views and a relaxed lifestyle that few other European destinations can match.

Working remotely within Greece allows you to experience the world-renowned culinary scene and hospitality of the Mediterranean while maintaining a high-level professional trajectory. Whether you choose to work from a serene island setting or a bustling urban neighborhood, Greece offers the perfect balance of professional growth and personal enrichment for every candidate we place.